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Vacation Advisor – Reservations Sales/Activations
Marriott Vacations Worldwide. Introduce and promote Marriott Vacations Worldwide brands to reserve dates for vacation ownership preview packages over the phone .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales techniques and customer service skills to effectively promote vacation ownership packages while maintaining positive relationships with guests and team members. Proficient in adhering to company policies and quality assurance standards to ensure a professional and compliant work environment.
Highest-signal resume keywords
Sales TechniquesCustomer ServiceRelationship BuildingClear CommunicationQuality Assurance Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Polite DemeanorEnthusiastic AttitudeTeam Support
Industry Keywords
Marriott Vacations WorldwideVacation OwnershipCall Center PoliciesGuest LoyaltyPreview Packages
About the role
Key responsibilities & impact- Introduce and promote Marriott Vacations Worldwide brands to reserve dates for vacation ownership preview packages over the phone
- Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services
- Check accommodation and date availability and suggest alternatives when needed
- Promote accommodation upgrades and extra nights to drive additional revenue
- Explain requirements for purchasing preview packages and attending vacation ownership sales presentations
- Verify that individuals or couples meet eligibility requirements
- Leverage guest loyalty to Marriott International and Marriott Vacations Worldwide brands to persuade callers to purchase preview packages
- Ask potential owners to reserve package dates
- Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor
- Contact appropriate call center individuals, leaders, or departments to resolve guest calls, requests, or problems
- Welcome and acknowledge guests according to company standards; anticipate and address service needs; thank guests with genuine appreciation
- Develop and maintain positive working relationships and support team members in reaching common goals
- Perform other reasonable job duties as requested by Supervisors
Requirements
What you’ll need- Work from home opportunities possible after training in office
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Must follow Marriott Vacations Worldwide call center and company policies and procedures
- Must maintain confidentiality of proprietary information and protect company assets
- Must comply with quality assurance expectations and standards
- Must speak using clear and professional language and answer telephones using appropriate etiquette
- Must develop and maintain positive working relationships with others and support team goals
Benefits
Comp & perks- Work from home opportunities possible after training in office
- Equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture