Vacation Planner – Call Center Inbound Sales

Marriott Vacations Worldwide

. Introduce and promote Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone .

Posted 9/22/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales techniques to promote vacation ownership preview packages while providing exceptional customer service. Capable of effectively communicating with guests, resolving inquiries, and maintaining compliance with company policies.

Highest-signal resume keywords

Sales TechniquesCustomer ServiceCommunication SkillsProblem ResolutionRelationship Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales PromotionEligibility VerificationAccommodation Availability CheckingPreview Package ExplanationObjection Handling

Soft Skills

Polite DemeanorEnthusiasmProfessional LanguageTeam SupportConfidentiality Maintenance

Industry Keywords

Marriott Vacations WorldwideVacation OwnershipCall Center PoliciesQuality Assurance StandardsGuest Loyalty

About the role

Key responsibilities & impact

Introduce and promote Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone
Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services
Check accommodation availability and dates and suggest alternatives when needed
Promote accommodation upgrades and extra nights to drive additional revenue
Explain requirements for purchasing preview packages and attending vacation ownership sales presentations
Verify that individuals or couples meet eligibility requirements
Leverage guest loyalty to Marriott International and Marriott Vacations Worldwide brands to persuade callers to purchase preview packages
Ask potential owners to purchase packages
Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor
Contact appropriate call center individuals, leaders, or departments to resolve guest calls, requests, or problems
Follow call center and company policies and procedures; maintain confidentiality and protect company assets
Welcome and acknowledge guests, anticipate and address service needs, and thank guests
Communicate professionally and answer telephones using appropriate etiquette
Develop positive working relationships and support the team in reaching common goals
Comply with quality assurance expectations and standards
Perform other reasonable job duties as requested by Supervisors

Requirements

What you’ll need

Sales associates promote Marriott Vacations Worldwide vacation ownership preview packages over the phone
Ability to answer questions about vacation destinations and resort facilities and services
Ability to check accommodation availability and dates and suggest alternatives
Ability to promote accommodation upgrades and extra nights
Ability to clearly explain preview package purchase requirements and vacation ownership sales presentation requirements
Ability to verify eligibility requirements
Ability to use sales techniques to overcome objections
Ability to resolve guest calls, requests, or problems through appropriate call center personnel
Ability to follow call center and company policies and procedures
Ability to maintain confidentiality of proprietary information and protect company assets
Ability to welcome and acknowledge guests according to company standards
Ability to speak using clear and professional language and answer telephones using appropriate etiquette
Ability to develop and maintain positive working relationships
Ability to comply with quality assurance expectations and standards
Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance

Benefits

Comp & perks

Work from home opportunities possible after training in office