Virtual Closing Specialist, Quality Assurance

Marriott Vacations Worldwide

. Manage daily, weekly, monthly, and quarterly contract sales pipelines through shared email boxes, phone calls, and virtual Teams meetings .

Posted 9/30/2026full-timeOrlando • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong contract management capabilities, ensuring accuracy and compliance in sales processes while effectively communicating with customers and internal teams. Proficient in utilizing CRM systems and maintaining detailed documentation to support sales pipeline activities.

Highest-signal resume keywords

Contract ManagementSales Pipeline ClosureAttention to DetailStrong Written and Oral CommunicationMicrosoft Outlook

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract TerminologyQA ProcessAuditing ExperienceDocument Drafting and EditingCustomer Follow-Up

Soft Skills

Interpersonal SkillsProblem SolvingConflict ResolutionAbility to Work Under DeadlinesCollaboration

Tools & Technologies

Siebel CRMMicrosoft ExcelMicrosoft TeamsMicrosoft OutlookUniverse

Industry Keywords

Sales PipelinePurchase DocumentsContract AccuracyComplianceCustomer Communication

About the role

Key responsibilities & impact

Manage daily, weekly, monthly, and quarterly contract sales pipelines through shared email boxes, phone calls, and virtual Teams meetings
Ensure new contract sales follow the Central Direct Sales QA process through successful contract closing
Work with sales leadership and sales executives to ensure contract accuracy and customer congruency
Maintain working knowledge of purchase documents for all MVC resorts
Review Purchase Summary Worksheets from the sales team to NOA Contracts for accuracy
Review contract documents from NOA for accuracy before release to customers through DocuSign or FedEx
Schedule appointments and review purchase contract details with customers
Support sales pipeline closure through customer and internal/external business partner follow-ups
Update Siebel CRM with customer conversations and future follow-up activities
Ensure accuracy across purchase worksheets, contracts, and written and oral customer communications
Identify sales challenges and determine timely courses of action with little oversight
Conduct department business in compliance with department, company, state, and federal guidelines
Provide regular updates to sales leadership and internal/external business partners
Gather and document pertinent sale and client response or expectation information in Siebel
Perform other duties assigned by management

Requirements

What you’ll need

Minimum of 2 years of experience as a QA with MVW, or minimum of 2 years of experience in MVW's CSD department (preferred but not required)
Ability to work quickly and accurately in a high-volume and demanding environment
Ability to collaborate on projects and problem solving
Ability to draft and edit documents and email responses
Business acumen and strong interpersonal skills
Ability to work through conflict
Strong written and oral communication skills
Strong understanding of English language and grammar rules
Excellent attention to detail
In-depth knowledge of contract terminology
Ability to perform well under deadlines and respond well to constant change
Ability to work efficiently with minimal supervision
Ability to work a flexible schedule and overtime as required
Previous auditing experience preferred
Microsoft Outlook, Excel, Teams, Universe, and Siebel experience preferred
Keyboard capabilities
Ability to lift or organize small boxes of supplies and other materials as needed

Benefits

Comp & perks

Equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture