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Virtual Guest Relations Coordinator
Marriott Vacations Worldwide. Communicate with preview tour customers via telephone before their scheduled arrival and tour date .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and the ability to provide exceptional customer service in a hospitality environment. Capable of addressing customer needs and ensuring a positive experience through proactive engagement and attention to detail.
Highest-signal resume keywords
Excellent Written Communication SkillsExcellent Verbal Communication SkillsCustomer Service ExperienceConcierge-style ServiceFlexible Schedule Availability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProfessionalismPositive AttitudeInterpersonal Skills
Industry Keywords
Customer EngagementProperty AmenitiesPromotional Vacation PackagesRemote Work ExperienceSafety Procedures
About the role
Key responsibilities & impact- Communicate with preview tour customers via telephone before their scheduled arrival and tour date
- Offer Concierge-style services to guests staying on promotional vacation packages
- Provide detailed information about property amenities
- Engage customers in conversation regarding their stay, property services, and area attractions/offerings
- Identify special customer needs and arrange for those needs to be fulfilled upon customer arrival
- Address customers' service needs in a professional, positive, and timely manner
- Welcome and greet guests and anticipate and address their needs
- Interact with colleagues and guests professionally and promptly
- Follow company policies and safety procedures
Requirements
What you’ll need- Residence in Florida, Nevada, Utah, Arizona, Nevada or South Carolina
- Prior administrative experience in a remote or hybrid work environment preferred but not required
- Available to work a flexible schedule to include weekends and holidays
- Excellent written and verbal communication skills
- Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping
- Ability to stand, sit, or walk for an extended period of time
- Ability to lift/carry/push/pull items weighing up to 10 lbs without assistance
- Position may require background and drug screening contingent on company policy and applicable legal requirements
Benefits
Comp & perks- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities