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Business Insurance Client Service Manager
Marsh McLennan. Plan, organize, staff and operate the service team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and organizational skills in managing service teams, with a focus on achieving financial goals and enhancing sales effectiveness. Proficient in communication and recruitment strategies within the Commercial Insurance industry.
Highest-signal resume keywords
Commercial Insurance ExperienceLeadership DevelopmentStaffing and Compensation ManagementEffective Communication SkillsEPIC Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Staff ManagementSales EffectivenessOperational ProceduresChange ManagementFinancial Goal Monitoring
Soft Skills
Organizational SkillsInfluencing SkillsVerbal CommunicationWritten Communication
Tools & Technologies
EPIC
Certifications & Qualifications
Florida 2-20 License
Industry Keywords
Commercial InsuranceService StandardsRecruitmentClient CommunicationOrganizational Policies
About the role
Key responsibilities & impact- Plan, organize, staff and operate the service team
- Support the goals, service standards and business practices of Marsh McLennan Agency
- Maintain a developmental and challenging environment through communication of regional, departmental and individual goals, quantifiable objectives and timely annual reviews
- Identify and develop leaders within the organization
- Monitor and control staffing, compensation and expenses in support of company financial goals
- Continuously recruit new employees through industry associations, community involvement and promotion of Marsh McLennan Agency
- Identify opportunities for improved sales effectiveness while maintaining superior customer service
- Adhere to and modify operating procedures to meet evolving service goals
- Research, direct and support new technology to achieve departmental business goals
- Implement and support change initiatives
- Carry out supervisory responsibilities in accordance with organizational policies and applicable laws
- Assist with or complete other tasks as directed by agency management
Requirements
What you’ll need- Florida 2-20 or ability to obtain
- 5+ years related experience and/or training, or equivalent combination of education and experience
- Minimum of 5 years’ Commercial Insurance industry experience to include supervisory/management experience
- Skills necessary to communicate with clients, carriers and prospects concerning lines of coverage
- Working knowledge of EPIC, or willingness to learn
- Organized with demonstrated skills for effective communication both verbal and written with the ability to influence others
Benefits
Comp & perks- Generous time off, including personal and volunteering
- Health Insurance
- 401k
- Professional development opportunities
- Hybrid work
- Six week paid parental leave for the birth or adoption of a child
- Charitable contribution match programs
- Stock purchase opportunities