Business Insurance Client Services Manager

Marsh McLennan

. Inspire team members to provide remarkable client service by building personalized relationships and understanding clients’ businesses and industries .

Posted 10/13/2026full-timeChicago • Illinois • United StatesJuniorMid-Level💰 $84,500 - $157,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client service management, team leadership, and insurance industry knowledge, with a focus on building relationships and improving service delivery. Proficient in coaching and developing team members while ensuring adherence to professional service standards and performance metrics.

Highest-signal resume keywords

Producers LicenseAccount ManagementTeam LeadershipInsurance Industry KnowledgeCoaching and Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Service ManagementPerformance ManagementService DeliveryMarket Trends AnalysisInsurance Carrier Products Knowledge

Soft Skills

Relationship BuildingCoachingInspirationCommunicationTeam Collaboration

Tools & Technologies

Client Service Platform

Certifications & Qualifications

Producers LicenseCPCUCEBEARM

Industry Keywords

Insurance AgencyClient FeedbackService StandardsWorkflowsPerformance Metrics

About the role

Key responsibilities & impact

Inspire team members to provide remarkable client service by building personalized relationships and understanding clients’ businesses and industries
Ensure consistent execution of service procedures, workflows, performance metrics, information protection, and professional service standards
Coach staff, Producers, and Account Executives on productive working relationships and service delivery
Develop team members’ knowledge of insurance carrier products, market trends, and client-industry solutions
Manage implementation of the client service platform and use client feedback to improve offerings and delivery
Serve as the agency technical expert and client service platform knowledge specialist
Participate in external associations and events and build relationships with carriers and service vendors
Recruit, hire, onboard, train, coach, and manage direct reports
Monitor workloads, assign responsibilities, conduct performance management, and lead employees toward goals

Requirements

What you’ll need

Producers License for Property/Casualty or Life/Health, as appropriate for role or able to obtain within 75 days of orientation
2+ years of experience at the Account Manager or comparable level within an insurance agency
Previous management experience
Preferred: BS/BA in business, management or related field
Preferred: CPCU, CEBE, ARM or other professional designation

Benefits

Comp & perks

Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
Health and welfare benefits
401K savings and other retirement programs
Employee assistance programs
Performance-based incentives may be available