Claims Advisor – Financial Lines

Marsh McLennan

. Handle specialist financial lines claims with a focus on client advocacy .

Posted 10/14/2026full-timeSydney • AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing financial lines claims, providing technical advice, and advocating for clients throughout the claims process. Strong communication and relationship-building skills are essential for effective collaboration with clients, insurers, and brokers.

Highest-signal resume keywords

Insurance Claims ExperienceClient AdvocacyTechnical AdviceCommunication SkillsRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationTrust BuildingExceptional Service Delivery

Certifications & Qualifications

ANZIIF Qualifications

Industry Keywords

Financial Lines ClaimsPolicy CoverageClaims ManagementClient Service AgreementsInsurer Indemnity Denials

About the role

Key responsibilities & impact

Handle specialist financial lines claims with a focus on client advocacy
Provide technical advice and support to clients from first notification through final settlement
Advise clients and brokers on policy coverage and interpretation
Advocate for clients regarding insurer indemnity denials
Respond to broker and client queries
Conduct meetings and liaise with clients, insurers, claimants, and external providers
Manage moderate to complex claims according to company processes and Client Service Agreements
Identify opportunities for claims referral
Collaborate with the Advocacy team on claims issues
Build trust, deliver exceptional service, and maintain effective relationships with SME to Corporate top ASX large clients

Requirements

What you’ll need

2+ years of insurance claims experience, preferably in financial lines
Excellent oral and written communication skills
Ability to maintain and strengthen relationships with clients, insurers, and their respective agents and representatives
Applications will only be considered from candidates who have the appropriate approval to work in Australia
Successful applicants must complete a Criminal & Bankruptcy check prior to commencing employment
A Law Degree and experience in the legal environment and/or ANZIIF qualifications are advantageous but not prerequisites

Benefits

Comp & perks

Professional development opportunities
Interesting work
Supportive leaders
Vibrant and inclusive culture
Flexible work environment
Range of career opportunities
Benefits and rewards to enhance well-being
Hybrid work with flexibility to work remotely
Collaboration, connections and professional development benefits from working in the office