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Claims Advisor – Financial Lines
Marsh McLennan. Provide high-level expertise and manage claims under Directors & Officers, Professional Indemnity, and other financial lines classes of business to determine coverage .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing financial lines claims, providing technical advice, and advocating for clients while maintaining strong relationships with stakeholders. Possesses a solid foundation in insurance claims processes and client service agreements.
Highest-signal resume keywords
Insurance Claims ExperienceFinancial Lines ExpertiseLaw DegreeExcellent Communication SkillsClient Advocacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementPolicy Coverage InterpretationTechnical AdviceClaims Referral IdentificationClient Service Agreements
Soft Skills
Interpersonal SkillsRelationship BuildingTeam CollaborationClient Satisfaction FocusAutonomous Work Ability
Certifications & Qualifications
ANZIIF Qualifications
Industry Keywords
Directors & OfficersProfessional IndemnitySMEASX ClientsInsurer Indemnity Denials
About the role
Key responsibilities & impact- Provide high-level expertise and manage claims under Directors & Officers, Professional Indemnity, and other financial lines classes of business to determine coverage
- Serve as an advisor to a portfolio of SME to Corporate top ASX large clients
- Build trust, deliver exceptional service, and maintain effective working relationships
- Handle specialist financial lines claims with a focus on client advocacy
- Provide technical advice and support from first notification through final settlement
- Advise clients and brokers on policy coverage and interpretation
- Advocate for clients regarding insurer indemnity denials
- Respond to broker and client queries
- Conduct meetings and liaise with clients, insurers, claimants, and external providers
- Manage moderate to complex claims according to company processes and Client Service Agreements
- Identify opportunities for claims referral
- Collaborate with the Advocacy team on claims issues
Requirements
What you’ll need- 2+ years of insurance claims experience, preferably in financial lines
- Law Degree and experience in the legal environment and/or ANZIIF qualifications advantageous but not a prerequisite
- Excellent oral and written communication skills
- Ability to maintain and strengthen relationships with clients, insurers, and their respective agents and representatives
- Willingness to go the extra mile for client satisfaction
- Ambition to build a solid career foundation in the insurance industry
- Excellent interpersonal skills and ability to work well in a team or autonomously
- Appropriate approval to work in Australia
- Successful applicants must complete a Criminal & Bankruptcy check prior to commencing employment
Benefits
Comp & perks- Professional development opportunities
- Interesting work and supportive leaders
- Vibrant and inclusive culture
- Flexible work environment
- Range of career opportunities
- Benefits and rewards to enhance well-being
- Flexibility of working remotely
- Collaboration, connections and professional development benefits of working together in the office