Claims Case Manager

Marsh McLennan

. Liaise directly and regularly with customers or their representatives, tailoring communication methods and frequency to customer needs and preferences .

Posted 9/18/2026full-timeAdelaide • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing claims for deceased estates and total and permanent disablement while ensuring compliance with regulatory policies. Strong ability to communicate effectively with customers and stakeholders, maintaining confidentiality and sensitivity throughout the claims process.

Highest-signal resume keywords

Claims ManagementCustomer LiaisonRegulatory ComplianceStrong Communication SkillsRG 146 Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ExperienceCase Management WorkflowSuperannuation Legislation Knowledge

Soft Skills

Interpersonal SkillsSensitivity

Tools & Technologies

Case Management System

Certifications & Qualifications

RG 146 ComplianceCriminal & Bankruptcy Check

Industry Keywords

Life InsuranceDeath ClaimsTotal Permanent Disablement (TPD)Permanent IncapacityTerminal Illness

About the role

Key responsibilities & impact

Liaise directly and regularly with customers or their representatives, tailoring communication methods and frequency to customer needs and preferences
Take ownership of customer requests and issues and follow them through to completion
Record and monitor case details and claim progress using the Case Management workflow system
Liaise with internal and external parties as appropriate
Collate and review correspondence from claimants, including general queries, emails and specific requests, to build a complete case picture
Prepare recommendations for the Trustee in compliance with product rules and regulatory policy requirements
Manage claims for deceased estates, total and permanent disablement, permanent incapacity and terminal illness
Serve as the primary point of contact for customers and coordinate with stakeholders including executors, beneficiaries, solicitors, advisers, insurers and the Trustee

Requirements

What you’ll need

Previous claims experience, preferably in life, death or TPD
Experience liaising with legal, product and medical practitioners preferred but not essential
Knowledge of superannuation legislation desirable
Ability to maintain confidentiality and manage each case with extreme sensitivity
Strong communication and interpersonal skills
RG 146 Compliant
Appropriate approval to work in Australia
Successful applicants must complete a Criminal & Bankruptcy check before commencement of employment

Benefits

Comp & perks

Professional development opportunities
Interesting work
Supportive leaders
Vibrant and inclusive culture
Flexible work environment
Career opportunities
Benefits and rewards to enhance well-being
Flexibility of working remotely
Collaboration, connections and professional development benefits of working together in the office