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Claims Consultant
Marsh McLennan. Manage end-to-end processes for a mixed portfolio of primarily Public Liability, Professional Indemnity and Property claims .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end claims processes, particularly in Public Liability and Professional Indemnity, while effectively communicating and building relationships with clients and stakeholders. Proven ability to conduct claims investigations and manage costs under pressure.
Highest-signal resume keywords
Claims ManagementPublic Liability ClaimsNegotiation SkillsClient Relationship ManagementClaims Investigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ReservingClaims Cost ManagementPublic LiabilityProfessional IndemnityProperty Claims
Soft Skills
Good Written CommunicationGood Oral CommunicationStrong Customer ServiceAbility to Work Under PressureFlexibility
Certifications & Qualifications
Relevant Tertiary QualificationsANZIIF Studies
Industry Keywords
Local Government ClientsBrokersUnderwritersReinsurersCriminal CheckBankruptcy Check
About the role
Key responsibilities & impact- Manage end-to-end processes for a mixed portfolio of primarily Public Liability, Professional Indemnity and Property claims
- Conduct accurate reserving and claims investigations
- Manage claims costs
- Negotiate with various third parties
- Build and maintain rapport with clients
- Foster relationships with internal and external stakeholders, including brokers, underwriters and reinsurers
- Deliver claims management services to Local Government clients, with a focus on liability claims
Requirements
What you’ll need- 3+ years of experience in claims
- Good written and oral communication skills
- Strong customer service approach
- Ability to remain calm under pressure and work flexibly when required
- Ability to work in Australia
- Appropriate approval to work in Australia
- Successful applicants must complete a Criminal & Bankruptcy check before commencing employment
- Relevant tertiary qualifications such as Law, Business/Commerce, Loss Adjusting or ANZIIF studies are highly regarded but not required
- Previous experience managing public liability / casualty claims is highly regarded but not required
- Previous client-facing experience is highly regarded but not required
Benefits
Comp & perks- Professional development opportunities
- Interesting work and supportive leaders
- Vibrant and inclusive culture
- Flexible work environment
- Career opportunities
- Benefits and rewards to enhance well-being
- Hybrid work flexibility
- Remote working flexibility
- Collaboration, connections and professional development benefits from working in the office