Claims Service Representative – TPA

Marsh McLennan

. Support coordination of communication among clients, claim examiners, insurance carriers, and captive managers .

Posted 9/22/2026full-timeSchaumburg • Illinois • United StatesJuniorMid-Level💰 $39,200 - $72,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims handling, client relationship management, and effective communication within insurance environments. Proficient in processing claims, maintaining data integrity, and supporting cross-functional teams.

Highest-signal resume keywords

Claims HandlingClient Relationship ManagementData Integrity MaintenanceCross-Functional CollaborationInsurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingEscrow FundingMedicare ReportingNPDB ReportingCredentialingLoss Runs ManagementDefense Counsel Invoice ReviewClient Reporting GuidelinesData VerificationDocumenting Updates

Soft Skills

Clear CommunicationWorkload ManagementClient Relationship Building

Tools & Technologies

Microsoft Office Suite

Industry Keywords

TPA ServicesInsurance AgencyInsurance Carrier

About the role

Key responsibilities & impact

Support coordination of communication among clients, claim examiners, insurance carriers, and captive managers
Respond promptly to inquiries from clients and internal teams
Provide guidance on reporting guidelines and procedures
Provide overall support to the TPA Services team
Process and track claims, verify information, report according to client instructions, and maintain data integrity
Handle escrow funding, Medicare and NPDB reporting, credentialing and loss runs, defense counsel invoice reviews, and internal claims procedure support
Support Claims Examiners and internal teams by executing client strategies, processing requested changes, and documenting updates accurately
Build strong client relationships through clear communication, insurance knowledge, cross-functional collaboration, and effective workload management
Communicate timely, complete information with Claims team members to support effective service execution

Requirements

What you’ll need

2+ years of experience in claims handling within an insurance agency, carrier, or TPA (listed as a plus, not required)
BA/BS degree in Business, Insurance, or a related field (listed as a plus, not required)
Intermediate skill level in Microsoft Office Suite (listed as a plus, not required)
Ability to process and track claims, verify information, report per client instructions, maintain data integrity, and communicate clearly
Ability to handle escrow funding, Medicare and NPDB reporting, credentialing and loss runs, defense counsel invoice reviews, and internal claims procedure support
Ability to support Claims Examiners and internal teams by executing client strategies, processing requested changes, and documenting updates accurately
Strong client relationship-building, insurance knowledge, cross-functional collaboration, and workload management skills
Ability to communicate timely, complete information with Claims team members
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers

Benefits

Comp & perks

Medical, dental, vision, 401K benefits and more
The flexibility to work at home or an office, based on your discretion and schedule
Start with 20 days of paid time off
A paid day off to volunteer and company-organized volunteer events
Up to $1,000 per year in matching charitable donations
Up to $750 per year in wellness rewards
All the nitro cold brew coffee and sparkling water you can drink
Tuition assistance
401K savings and other retirement programs
Employee assistance programs
Performance-based incentives may be available