Client Manager

Marsh McLennan

. Deliver exceptional client service and manage client accounts effectively .

Posted 11/10/2026full-timeRockville • Maryland • United StatesMid-LevelSenior💰 $64,700 - $120,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client account management, claims resolution, and strategic market insights while ensuring compliance with regulations. Proficient in utilizing technology to enhance client experiences and drive effective negotiations.

Highest-signal resume keywords

Client Account ManagementBenefits/HR ExperienceRisk Management TechniquesLife & Health LicenseMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ResolutionMarket Strategy InsightsNegotiation TechniquesFunding Mechanisms KnowledgeClient Enrollment Process

Soft Skills

Exceptional Client ServiceCollaborationPresentation DevelopmentProblem Solving

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Life & Health License

Industry Keywords

Employee Health and BenefitsInsurance Broker SpaceCompliance RegulationsRFP Documents

About the role

Key responsibilities & impact

Deliver exceptional client service and manage client accounts effectively
Resolve complex issues related to claims, billing, and eligibility while keeping benefits consultants informed
Provide insights into market strategy and request benchmarking data
Lead the marketing process by gathering RFP documents and exploring negotiation opportunities
Drive carrier negotiations
Oversee technological implementations to ensure a seamless client experience
Prepare presentations and develop meeting agendas
Coordinate plan documents and guide clients through the enrollment process
Collaborate with compliance resources to ensure adherence to regulations
Drive client strategy and engage with decision makers
Enhance the client experience through outstanding client service and strategic initiatives

Requirements

What you’ll need

Bachelor's degree or equivalent work experience required
A minimum of three years of Benefits/HR experience required
Working knowledge of risk management techniques, including Employee Health and Benefits markets and marketing techniques
Deep understanding of various funding mechanisms and ability to share knowledge with a variety of stakeholders
Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
3-6 years of experience in insurance broker space desired, 5-7 years of experience in insurance broker space strongly desired
Life & Health License or ability to obtain within 90 days

Benefits

Comp & perks

Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid (minimum 3 days per week in office)
Charitable contribution match programs
Stock purchase opportunities
Health and welfare benefits
401K savings and other retirement programs
Employee assistance programs
Performance-based incentives may be available