Client Service Manager – Employee Health & Benefits

Marsh McLennan

. Maintain and expand client relationships .

Posted 10/16/2026full-timeMt. Laurel • New Jersey • United StatesMid-LevelSenior💰 $64,700 - $120,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, compliance with federal and state laws, and effective communication strategies. Proficient in managing benefit plans and conducting presentations to diverse groups while maintaining a high level of organization and time management.

Highest-signal resume keywords

Active Life And Health LicenseClient Relationship ManagementAnalytical And Problem-Solving SkillsMicrosoft Office ProficiencyAgency Management Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefit Plan ManagementCompliance InterpretationCensus Data CompilationProposal PreparationContract ReviewEnrollment Meeting CoordinationWellness Program CoordinationMarketing Process CompletionPresentation SkillsTime Management

Soft Skills

Exceptional Communication SkillsRelationship BuildingOrganizational SkillsAbility To Manage Multiple Priorities

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointWeb Browser Software

Certifications & Qualifications

Life And Health License

Industry Keywords

Insurance DesignationsRisk ManagementBusiness AdministrationEmployee Open EnrollmentWellness Drivers

About the role

Key responsibilities & impact

Maintain and expand client relationships
Collaborate with the sales team, carriers and clients to establish and renew benefit plans
Conduct employee open enrollment meetings
Coordinate wellness options and advance Wellness drivers for assigned clients
Provide day-to-day client service
Participate in frequent client discussions, strategy meetings and presentations to decision makers and employees
Manage accounts through the calendar-year life cycle
Assist clients with federal and state law compliance and interpret contractual language
Coordinate and complete marketing processes for new and renewal group business
Compile census data and benefit plans, solicit quotes, monitor requests and correspond with carriers
Prepare renewal proposals and presentations
Prepare employee communications and organize and conduct enrollment meetings
Manage re-enrollment forms and review contracts and summary plan descriptions
Meet with carriers and clients to support implementation
Participate in continuing education to maintain licenses, stay current with regulations and enhance insurance knowledge

Requirements

What you’ll need

Active Life and Health license
Exceptional oral and written communication and relationship building skills
Strong analytical and problem-solving skills
Ability to conduct presentations and speak to diverse groups
High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint
Proficiency with agency management systems and web browser software
Exceptional time management and organization skills
Demonstrated ability to manage multiple priorities efficiently
Bachelor's Degree in Risk Management, Business Administration or other related fields is a plus, but not required
Insurance designations are a plus, but not required