Client Service Manager – Employee Health & Benefits

Marsh McLennan

. Maintain and expand client relationships .

Posted 10/16/2026full-timeSaddle Brook • New Jersey • United StatesMid-LevelSenior💰 $64,700 - $120,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and benefit plans while ensuring compliance with federal and state laws. Proficient in conducting presentations and utilizing Microsoft Office tools to enhance communication and organization.

Highest-signal resume keywords

Active Life And Health LicenseExperience Managing Accounts Through The Calendar Year Life CycleStrong Knowledge Of Plan DesignsExperience Assisting Clients With Federal And State Law ComplianceHigh Proficiency With Microsoft Office

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Plan Design KnowledgeAccount ManagementFederal And State Law ComplianceMarketing Process CoordinationAnalytical SkillsProblem-Solving SkillsPresentation SkillsCensus Data CompilationContract InterpretationEnrollment Meeting Coordination

Soft Skills

Exceptional Oral CommunicationExceptional Written CommunicationRelationship-Building SkillsTime Management SkillsOrganizational Skills

Tools & Technologies

Agency Management SystemsWeb Browser SoftwareMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Life And Health License

Industry Keywords

Client Relationship ManagementBenefit PlansWellness OptionsEmployee Open EnrollmentRenewal ProposalsInsurance KnowledgeContinuing EducationGroup Business Marketing

About the role

Key responsibilities & impact

Maintain and expand client relationships
Collaborate with the sales team, carriers, and clients to establish and renew benefit plans
Conduct employee open enrollment meetings
Coordinate wellness options and advance wellness drivers for assigned and other clients
Provide day-to-day client service
Participate in frequent client discussions and strategy meetings
Make presentations to decision makers and employees
Manage accounts through the calendar year life cycle
Assist clients with federal and state law compliance and interpret contractual language
Coordinate and complete marketing processes for new and renewal group business
Compile census data and benefit plans
Solicit quotes and monitor requests
Correspond with carriers
Prepare renewal proposals and presentations
Prepare employee communications and organize and conduct enrollment meetings
Manage re-enrollment forms and review contracts and summary plan descriptions
Meet with carriers and clients by conference call or in person to support implementation
Participate in continuing education to maintain licenses, stay current with regulations, and enhance insurance knowledge

Requirements

What you’ll need

Active Life and Health license
Strong knowledge of plan designs from varied carriers in the marketplace
Experience managing accounts through the calendar year life cycle
Experience assisting clients with federal and state law compliance and interpreting contractual language
Experience coordinating and completing the marketing process for new and renewal group business
Exceptional oral and written communication and relationship-building skills
Strong analytical and problem-solving skills
Ability to conduct presentations and speak to diverse groups
High proficiency with Microsoft Office, including Word, Excel, and PowerPoint
Proficiency with agency management systems and web browser software
Exceptional time management and organization skills
Demonstrated ability to manage multiple priorities efficiently
Bachelor's Degree in Risk Management, Business Administration, or related fields is a plus but not required
Insurance designations are a plus but not required