Client Service Specialist

Marsh McLennan

. Support colleagues and clients with administration and technical support throughout the insurance life cycle .

Posted 10/19/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in administrative and technical support within the insurance life cycle, ensuring compliance with relevant legislation and contributing to operational efficiency. Strong analytical, negotiation, and communication skills are essential for maintaining client relationships and achieving business objectives.

Highest-signal resume keywords

Experience In Insurance-Related FieldProficiency In Microsoft Office SuiteExcellent Analytical SkillsExceptional Written And Verbal CommunicationAbility To Work Under Pressure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy Documentation ProductionOperational Process StandardizationInformation Entry Into IT ApplicationsReport PreparationUnderstanding Of Insurance Legislation

Soft Skills

Strong Communication SkillsTime ManagementMotivated Self-StarterTeam PlayerAbility To Learn New Systems Quickly

Tools & Technologies

Marsh IT ApplicationsMicrosoft Office Suite

Certifications & Qualifications

High School CertificateCriminal & Bankruptcy Check Approval

Industry Keywords

Insurance Life CycleBrokingOperational RoleClient RelationshipsSLAKPI

About the role

Key responsibilities & impact

Support colleagues and clients with administration and technical support throughout the insurance life cycle
Produce policy and related documentation accurately, efficiently and on time
Complete online learning, systems support and on-the-job training
Drive standardization of operational processes and procedures
Provide legally compliant work to clients
Enter accurate information into Marsh IT applications to enable analytical statistics
Assist in upskilling non-client-facing operations colleagues with product and client knowledge
Ensure timely and accurate processing of complex documents and information, including report preparation
Maintain a basic understanding of relevant insurance and related legislation
Strengthen established client relationships
Adhere to company policies and performance standards
Contribute to Operations team SLAs, KPIs and business objectives

Requirements

What you’ll need

High School Certificate or equivalent
Experience in a similar broking/operational role, preferably in an insurance-related field (preferred)
Excellent analytical and negotiation skills
Exceptional written and verbal communication
Proficiency in Microsoft Office Suite
Ability to learn new systems quickly
Strong communication skills, verbal and written
Ability to work under pressure and meet deadlines through effective time management
Motivated self-starter focused on achieving results
Ability to work autonomously and as a team player
Appropriate approval to work in Australia
Successful completion of a Criminal & Bankruptcy check prior to commencing employment

Benefits

Comp & perks

Professional development opportunities
Interesting work and supportive leaders
Vibrant and inclusive culture
Flexible work environment
Range of career opportunities
Benefits and rewards to enhance well-being
Hybrid work with remote-work flexibility
Collaboration, connections and professional development benefits from working in the office