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Cloud Operations Engineer
Marsh McLennan. Manage and support deployment, configuration, and management of AWS GovCloud infrastructure .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing AWS GovCloud infrastructure, including deployment, configuration, and compliance with security standards. Proficient in troubleshooting technical issues and implementing operational improvements while maintaining documentation and supporting audit activities.
Highest-signal resume keywords
AWS Environment SupportWindows/Linux Server AdministrationIncident Management and Problem ResolutionScripting and Automation ExperienceAWS Certification or Equivalent Cloud Credentials
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AWS Infrastructure ManagementTroubleshooting Infrastructure IssuesPatch ManagementChange Management ProcessesCost-Optimization ImprovementsMonitoring and Logging ToolsCloud Infrastructure ConceptsRoot Cause AnalysisOperational ImprovementsAudit Documentation
Soft Skills
Strong Communication SkillsProblem-Solving AbilityAbility to Work IndependentlyCollaborative Work StyleQuick Learner
Tools & Technologies
CloudWatchAgile ToolsAI Tools
Certifications & Qualifications
AWS CertificationEquivalent Cloud Credentials
Industry Keywords
Regulated EnvironmentFEDRAMPGovRampITIL Incident ManagementGeographically Dispersed Team
Tech Stack
Tools & technologiesAWSCloudDNSLinux
About the role
Key responsibilities & impact- Manage and support deployment, configuration, and management of AWS GovCloud infrastructure
- Monitor health, performance, and utilization of AWS GovCloud environments
- Respond to alerts and escalate issues as appropriate
- Perform patching, upgrades, maintenance, and routine operational tasks through approved change management processes
- Troubleshoot and resolve infrastructure issues involving compute, storage, networking, DNS, IAM, and application connectivity
- Support incident management, root cause analysis, and problem resolution within SLA expectations
- Maintain compliance with security and operational standards
- Work with cross-functional and vendor teams to coordinate fixes, maintenance, and escalations
- Create and maintain comprehensive documentation for configurations and procedures
- Identify and implement operational improvements, automation, and process refinements
- Identify, propose, and implement cost-optimization improvements
- Independently own a portfolio of work and projects from approach definition through execution
- Support audit activities by gathering findings and preparing documentation
- Participate in a rotating weekly on-call schedule
Requirements
What you’ll need- Hands-on experience supporting AWS environments
- Proficiency in Windows and/or Linux server administration
- Solid understanding of AWS cloud infrastructure concepts, including compute, storage, networking, security groups, DNS and IAM
- Familiarity with security and compliance controls in a regulated environment
- Ability to troubleshoot technical issues across infrastructure and application layers
- Strong communication and documentation skills
- Strong problem-solving ability and ability to learn quickly
- Ability to work independently and collaboratively on routine tasks and projects
- Must be a US citizen
- Experience supporting regulated, government, or highly controlled cloud environments
- Previous audit experience, including gathering findings and creating and providing documentation in accordance with audit requirements
- Scripting or automation experience
- Familiarity with monitoring and logging tools such as CloudWatch and basic log analysis
- AWS certification or equivalent cloud credentials
- Experience with ITIL-based incident, change, and problem management processes
- Experience using Agile tools to plan, track, and manage operational work
- Experience using AI tools to enhance productivity and support scripting, troubleshooting, and documentation
- Experience in FEDRAMP/GovRamp
- Demonstrated ability to improve operational stability, efficiency and resilience over time
- Previous experience working on a geographically dispersed team
Benefits
Comp & perks- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Flexible work environment
- Career opportunities
- Benefits and rewards to enhance well-being
- Remote work flexibility
- Collaboration, connections and professional development benefits of working together in the office
- Reasonable accommodation support