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Director – Technology Solutions
Marsh McLennan. Lead the Technology Solutions team and oversee HR technology support for Employee Health & Benefits clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR Technology Solutions, including Employee Health & Benefits systems, while effectively leading teams and fostering client relationships. Proficient in managing vendor evaluations and negotiations, with a strong understanding of benefit plan designs and compliance with federal and state legislation.
Highest-signal resume keywords
7+ Years Experience In Health And Welfare ProductsStrong Familiarity With Employee Health & Benefits MarketplaceKnowledge Of Benefit Plan DesignsUnderstanding Of HRIS And Benefit Administration SystemsExcellent Written And Verbal Communication Skills
ATS Keywords
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Hard Skills
HR Technology Solutions ManagementEmployee Benefit Legislation KnowledgeData Analysis And ReportingVendor Evaluation And NegotiationBenefit Administration Systems Functionality
Soft Skills
Coaching And MentoringProblem-SolvingOrganizational SkillsDecision-MakingRelationship Management
Tools & Technologies
Microsoft Office ApplicationsTicketing ToolsVendor PortalsHRIS PlatformsPayroll Systems
Certifications & Qualifications
Bachelor Degree Preferred
Industry Keywords
Employee Health & BenefitsBroker AgenciesCarriersHealth And Welfare ProductsClient Consultations
About the role
Key responsibilities & impact- Lead the Technology Solutions team and oversee HR technology support for Employee Health & Benefits clients
- Oversee and manage MMA West Technology Solutions colleagues across all offices
- Foster team growth and development through coaching, mentoring, and training
- Develop and maintain senior-level partner relationships
- Monitor industry opportunities and strategize to make the shared service a competitive advantage
- Manage work distribution to maximize team capabilities
- Interface with the National Center of Excellence to facilitate collaboration
- Champion and direct strategic initiatives and operational activities
- Oversee HR Tech Solutions infrastructure, administration, and operations, including ticketing tools, vendor portals, and system access protocols
- Coordinate vendor evaluation processes for clients implementing benefits or HCM solutions
- Negotiate rates and service terms for systems and vendor solutions
- Represent and advocate for the organization at industry and partner events
- Foster problem-solving and prioritization of requirements to drive business solutions
- Identify process improvements and systemic gaps, escalating insights and concerns to leadership
- Execute special initiatives and projects as directed
- Support client and prospect consultations, recommendations, and relationship management
Requirements
What you’ll need- 7+ years of experience in health and welfare products/market, specifically benefits and HR systems
- Bachelor degree strongly preferred
- Professional history showing increasing levels of responsibility directly related to the duties
- Strong familiarity with the Employee Health & Benefits marketplace, including industry needs, carriers, and broker agencies
- Strong knowledge of benefit plan designs
- Current technical knowledge of Employee Benefit federal and state legislation
- Strong understanding of HRIS, Benefit Administration, and Payroll systems functionality across multiple platforms
- Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and PowerPoint
- Ability to run reports and manipulate large data sets
- Ability to make independent decisions and use good judgment
- Excellent written and verbal communication skills, including explaining technical matters to non-technical audiences
- Skill in organizing resources and establishing priorities
- Demonstrated ability to develop, plan, and implement short- and long-range goals
- Maintain a valid driver's license and have reliable transportation
- Ability to use a computer keyboard and sit in a stationary position for extended periods
- Willingness and ability to travel 10%, including 1–3 overnight trips per quarter in and out of state
- Ability to work extended hours occasionally, 10–12 hours per day
- Demonstrate the organization's core values
Benefits
Comp & perks- Performance-based incentives may be available
- Health and welfare benefits
- Tuition assistance
- 401K savings
- Other retirement programs
- Employee assistance programs