Employee Health & Benefits Account Manager

Marsh McLennan

. Manage annual planning timeline and ensure all client deliverables, including Benefit Guides, are prepared on a timely basis .

Posted 10/8/2026full-timeMaitland • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management within the insurance industry, ensuring compliance with regulations and delivering timely client solutions. Proficient in managing client relationships, project management, and leveraging resources to advocate for client needs.

Highest-signal resume keywords

Account Management ExperienceFlorida 2-15 Insurance LicenseProject Management SkillsMicrosoft Office ProficiencyClient Relations Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefit Guide PreparationRenewal ImplementationCompliance CounselingPlan Rule AccuracyAudit Work Product

Soft Skills

Detail OrientedTime ManagementExcellent CommunicationService OrientationTactfulness

Tools & Technologies

Employee NavigatorPlan SourceAgency Management System

Certifications & Qualifications

Florida 2-15 Insurance License

Industry Keywords

COBRAACA ReportingForm 5500Medicare Part DCMS Disclosure

About the role

Key responsibilities & impact

Manage annual planning timeline and ensure all client deliverables, including Benefit Guides, are prepared on a timely basis
Lead, document and complete renewal implementation calls and paperwork with clients
Hold carriers accountable for accuracy, timelines, and service expectations
Independently produce accurate and timely materials and audit work product to minimize errors
Maintain client information on the agency management system
Navigate resources and leverage carrier partners to advocate for and solve client problems
Maintain knowledge of applicable coverages, carrier guidelines, underwriting and legislative changes
Assist clients and teammates with administration, billing, claims issues and problem solving
Project manage Employee Navigator or Plan Source plan builds for implementation and/or open enrolment
Ensure accuracy of plan rules, rates and updates for electronic file feeds and integrations
Counsel clients on compliance deadlines related to Form 5500, COBRA, ACA reporting, Annual Wrap Documents and Notices, Medicare Part D and CMS Disclosure Emails
Keep abreast of new products and legislative changes
Perform other duties as requested by management

Requirements

What you’ll need

High school diploma or equivalent
Active and current Florida 2-15 insurance license
2+ years of account management experience within an insurance agency and industry experience
Proficiency with Microsoft Office Suite, including Excel, Outlook and Word
Detail oriented with strong time management and client relations skills, including excellent communication and presentation skills with service orientation, cooperative nature, and tactfulness to resolve client and company problems