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Head of Client Relationship Management & Claims Advocacy
Marsh McLennan. Lead North America Client Relationship Management and Claims Consulting & Advocacy within Client Support Services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in reinsurance, claims consulting, and client relationship management, with a strong focus on strategic decision-making and performance improvement. Proven ability to lead high-performing teams and manage complex client relationships while ensuring compliance and delivering exceptional service outcomes.
Highest-signal resume keywords
Reinsurance StructuresClaims ConsultingClient Relationship ManagementData AnalyticsCPCU
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reinsurance AccountingClaims ResolutionCoverage InterpretationNegotiationStrategic JudgmentAnalytical CapabilitiesPerformance ManagementCatastrophe Claims ManagementEmerging RisksSpecialty Claims
Soft Skills
Exceptional CommunicationRelationship ManagementExecutive PresencePresentation SkillsConsulting Skills
Tools & Technologies
Microsoft Office SuitePower BIClaims Analytics Platforms
Certifications & Qualifications
CPCUAReARMRPLUJD
Industry Keywords
Client Support ServicesClaims Consulting & AdvocacyCatastrophe ResponseInsuranceRisk Management
About the role
Key responsibilities & impact- Lead North America Client Relationship Management and Claims Consulting & Advocacy within Client Support Services
- Drive strategic client relationship management and support strategic and high-profile client accounts
- Serve as a senior client contact and escalation point for reinsurance accounting, claims, and post-placement service matters
- Oversee significant client projects and service initiatives across functions and geographies
- Lead client meetings, strategic account reviews, and service discussions
- Provide senior advice and advocacy on significant, complex, disputed, or strategically important reinsurance claims
- Guide coverage interpretation, claims presentation, recovery strategy, market negotiation, and dispute resolution
- Build relationships with reinsurers, claims executives, adjusters, legal counsel, and market participants
- Lead claims consulting and advocacy activities during major catastrophe and systemic loss events
- Coordinate catastrophe-response resources and client communications
- Lead, coach, and develop the North America Relationship Management and Claims Consulting & Advocacy teams
- Establish performance expectations, governance, quality standards, performance measures, and operating procedures
- Develop succession and talent plans
- Use data, analytics, benchmarking, and market intelligence to improve client advice and decision-making
- Represent the organization at industry conferences, client events, and market forums
- Drive continuous improvement in service quality, efficiency, and client outcomes while ensuring compliance
Requirements
What you’ll need- Bachelor’s degree in insurance, Risk Management, Business Administration, Finance, Law, or a related field
- 20+ years of progressively responsible experience in reinsurance, insurance, claims consulting/advocacy, client relationship management, or reinsurance broking
- Demonstrated experience leading senior client-facing professionals and high-performing teams
- Strong knowledge of reinsurance structures, treaty and facultative business, reinsurance accounting and claims processes, coverage interpretation, and claims resolution
- Experience managing complex client relationships, significant service issues, and large, disputed, or catastrophe-related claims
- Strong executive presence with the ability to influence senior clients, carriers, brokers, and internal stakeholders
- Exceptional relationship management, communication, negotiation, presentation, and consulting skills
- Strong strategic judgment, analytical capabilities, and ability to operate effectively across functions and geographies
- CPCU, ARe, ARM, RPLU, JD, or other relevant professional designation
- Experience with catastrophe, casualty, cyber, emerging risks, and specialty claims
- Experience representing an organization in industry associations, market committees, conferences, or client forums
- Experience using data and analytics to support client advisory, benchmarking, and performance management
- Proficiency with Microsoft Office Suite, Power BI, and relevant claims and analytics platforms
Benefits
Comp & perks- Professional development opportunities
- Supportive leaders
- Health and welfare benefits
- Tuition assistance
- 401K savings
- Other retirement programs
- Employee assistance programs
- Hybrid work with remote flexibility
- Inclusive and flexible work environment