Head of Client Relationship Management – Claims Advocacy

Marsh McLennan

. Lead Relationship Management and Claims Consulting & Advocacy within Client Support Services across North America .

Posted 9/22/2026full-timeUnited StatesLead💰 $166,300 - $316,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading client relationship management and claims consulting, with a strong focus on strategic engagement, complex claims resolution, and performance improvement. Proficient in utilizing data analytics for client advisory and enhancing service quality across diverse functions and geographies.

Highest-signal resume keywords

Reinsurance StructuresClaims ConsultingClient Relationship ManagementData AnalyticsCPCU

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reinsurance AccountingClaims ResolutionCoverage InterpretationNegotiationStrategic JudgmentAnalytical CapabilitiesPerformance ManagementClient AdvisoryCatastrophe Claims ManagementEmerging Risks

Soft Skills

Relationship ManagementCommunicationPresentationConsultingInfluencing

Tools & Technologies

Microsoft Office SuitePower BIClaims Analytics Platforms

Certifications & Qualifications

CPCUAReARMRPLUJD

Industry Keywords

ReinsuranceInsuranceClaims ConsultingClient Support ServicesMarket IntelligenceCatastrophe ResponseRisk ManagementBusiness AdministrationFinanceLegal Counsel

About the role

Key responsibilities & impact

Lead Relationship Management and Claims Consulting & Advocacy within Client Support Services across North America
Drive strategic client relationship management and deepen engagement with key clients
Serve as senior client contact and escalation point for reinsurance accounting, claims, and post-placement service matters
Develop client-specific advice and solutions based on businesses, priorities, and reinsurance programs
Partner with Broking and CSS account teams to improve client experience, retention, and growth
Oversee significant client projects and service initiatives across functions and geographies
Lead client meetings, strategic account reviews, and service discussions
Use account analysis, reporting, benchmarking, data, and market intelligence to improve client outcomes
Lead claims consulting and advocacy practice and advise on complex, disputed, and strategically important reinsurance claims
Provide guidance on coverage interpretation, claims presentation, recovery strategy, market negotiation, and dispute resolution
Build relationships with reinsurers, claims executives, adjusters, legal counsel, and market participants
Lead claims consulting and advocacy during major catastrophe and systemic loss events
Coordinate catastrophe-response resources and client communications
Lead, coach, and develop Relationship Management and Claims Consulting & Advocacy teams
Establish performance expectations, governance, quality standards, performance measures, and operating procedures
Develop succession and talent plans and drive continuous improvement in service quality, efficiency, compliance, and client outcomes
Represent the organization at industry conferences, client events, and market forums

Requirements

What you’ll need

Bachelor’s degree in insurance, Risk Management, Business Administration, Finance, Law, or a related field
20+ years of progressively responsible experience in reinsurance, insurance, claims consulting/advocacy, client relationship management, or reinsurance broking
Experience leading senior client-facing professionals and high-performing teams
Strong knowledge of reinsurance structures, treaty and facultative business, reinsurance accounting and claims processes, coverage interpretation, and claims resolution
Experience managing complex client relationships, significant service issues, and large, disputed, or catastrophe-related claims
Strong executive presence and ability to influence senior clients, carriers, brokers, and internal stakeholders
Exceptional relationship management, communication, negotiation, presentation, and consulting skills
Strong strategic judgment and analytical capabilities
Ability to operate effectively across functions and geographies
CPCU, ARe, ARM, RPLU, JD, or other relevant professional designation (standout qualification)
Experience with catastrophe, casualty, cyber, emerging risks, and specialty claims (standout qualification)
Experience representing an organization in industry associations, market committees, conferences, or client forums (standout qualification)
Experience using data and analytics for client advisory, benchmarking, and performance management (standout qualification)
Proficiency with Microsoft Office Suite, Power BI, and relevant claims and analytics platforms (standout qualification)
Ability to work in the NYC or Philadelphia office three days per week

Benefits

Comp & perks

Professional development opportunities
Supportive leaders
Inclusive and flexible work environment
Flexible remote and in-office hybrid work arrangement
Health and welfare benefits
Tuition assistance
401K savings and other retirement programs
Employee assistance programs
Performance-based incentives may be available