Manager, Operations BI/Surety

Marsh McLennan

. Lead organizational success by overseeing the Business Process Team .

Posted 10/22/2026full-timeUnited StatesMid-LevelSenior💰 $64,700 - $120,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading business process initiatives within the insurance industry, focusing on efficiency, project management, and team leadership. Proficient in agency operations and skilled in Microsoft Office applications to support documentation and training efforts.

Highest-signal resume keywords

Business Process ManagementProject ManagementLeadership ExperienceMicrosoft Office ProficiencyProperty & Casualty Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process DocumentationWorkflow ModificationProject Management SystemsAgency Management System KnowledgeAttention to Detail

Soft Skills

Organizational SkillsDynamic Prioritization

Certifications & Qualifications

Property & Casualty License

Industry Keywords

Insurance Agency ExperienceBrokerage ExperienceAgency Operation Procedures

About the role

Key responsibilities & impact

Lead organizational success by overseeing the Business Process Team
Drive strategic initiatives that enhance efficiency and effectiveness
Facilitate user access and system administration
Own the creation, documentation, training, and rollout of new business processes
Modify existing workflows
Manage projects
Ensure processes support overall business goals
Manage multiple priorities in a dynamic environment

Requirements

What you’ll need

Minimum of five (5) years previous insurance agency/brokerage experience in Property & Casualty
Advanced knowledge of agency operation procedures and the agency management system
Advanced proficiency in Microsoft Office: Word, PowerPoint, and Excel
Keen attention to detail and high level of organization
Leadership experience managing teams
Associate or Bachelor's degree or industry equivalent experience preferred, but not required
Experience in project management and knowledge of associated systems preferred, but not required
Property & Casualty license or ability to obtain one within 90 days preferred, but not required

Benefits

Comp & perks

Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
100% Onsite/In-Office
Charitable contribution match programs
Stock purchase opportunities
Health and welfare benefits
401K savings and other retirement programs
Employee assistance programs
Performance-based incentives may be available