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Operations Consultant, Benefits, Bilingual
Marsh McLennan. Provide direct support to HR teams and employees, serving as the point of contact for benefits-related inquiries (health, life, and dental) .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing benefits-related inquiries and requests, ensuring high-quality service and effective communication with HR teams and employees. Proficient in handling insured and non-insured benefits while maintaining strong organizational and interpersonal skills.
Highest-signal resume keywords
Bachelor's DegreeAdvanced English ProficiencyExperience With Insured And Non-Insured BenefitsIntermediate Excel SkillsStrong Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits ManagementRequest TrackingOperational Issue ResolutionHigh-Volume Workload ManagementInsurance Carrier Liaison
Soft Skills
AgilityResponsivenessStrong Interpersonal Skills
Tools & Technologies
Insurance Carrier Apps
About the role
Key responsibilities & impact- Provide direct support to HR teams and employees, serving as the point of contact for benefits-related inquiries (health, life, and dental)
- Manage requests such as enrollments, terminations, changes, and benefit-related questions
- Provide support with reimbursement matters and the use of insurance carrier apps
- Track requests and liaise with insurance carriers
- Support the resolution of operational issues, ensuring high-quality service
- Coordinate with internal teams to ensure requests are routed appropriately
Requirements
What you’ll need- Bachelor’s degree or equivalent higher education qualification
- Advanced English proficiency
- Previous experience handling high-volume workloads
- Experience with insured and non-insured benefits
- Intermediate Excel skills
- Agility and responsiveness
- Strong organizational skills
- Strong interpersonal skills
Benefits
Comp & perks- Oportunidades de desenvolvimento profissional
- Trabalho interessante
- Líderes de apoio
- Cultura vibrante e inclusiva
- Variedade de oportunidades de carreira
- Benefícios e recompensas para aprimorar o bem-estar
- Ambiente de trabalho diverso, inclusivo e flexível