Regional Business Process Specialist – Employee Health & Benefits

Marsh McLennan

. Support regional goals of standardization, quality by design, colleague success, outcome-focused execution, and continuous improvement .

Posted 10/21/2026full-timeUnited StatesMid-LevelSenior💰 $74,600 - $139,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in agency management systems and compliance, with a strong focus on delivering engaging training programs tailored to diverse learning styles. Proven ability to support regional goals through effective communication and continuous improvement initiatives.

Highest-signal resume keywords

Agency Management Systems ExpertiseCompliance KnowledgeInstructional Design SkillsTraining Program DeliveryEmployee Health & Benefits Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsPresentation SkillsAdaptability

Tools & Technologies

Applied EpicLearning Management SystemsDigital Training Platforms

Industry Keywords

Employee Health & BenefitsService Delivery ProcessesContinuous ImprovementStandardizationOutcome-Focused Execution

About the role

Key responsibilities & impact

Support regional goals of standardization, quality by design, colleague success, outcome-focused execution, and continuous improvement
Maintain documented processes and the technical development program
Update and evolve course materials to meet regional needs
Coordinate local line of business technical workgroups to develop hands-on content and implementation support
Deliver regional technical training programs
Track training completion
Provide assigned local line of business and agency management system subject matter expertise and support
Facilitate adoption of line of business applications, tools, and services across the region
Work closely with regional Operations, Business Process, Talent Development, and local line of business managers

Requirements

What you’ll need

Bachelor's degree in business or related field required, or minimum of 5 years of Employee Health & Benefits experience, including systems, compliance, and various client sizes
Strong subject matter expertise in agency management systems, compliance, and service delivery processes
Excellent instructional and presentation skills with the ability to communicate complex technical concepts to diverse audiences
Ability to translate standardized training materials into engaging, role-specific delivery for varied learning styles and experience levels
Experience with Applied Epic, learning management systems (LMS) and digital training platforms is a plus, but not required