Senior Analyst – IT Support

Marsh McLennan

. Provide technical support across multiple lines of business .

Posted 10/9/2026full-timeDallas • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with expertise in diagnosing and resolving software and hardware issues, while effectively communicating and collaborating with teams. Proficient in using incident management systems and adhering to KPIs and SLAs in a fast-paced environment.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsKnowledge of Desktop Operating SystemsITSM UnderstandingCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingSoftware DiagnosisHardware DiagnosisIncident ManagementDocumentationSystem SetupMobility TechnologyKPI AdherenceSLA Compliance

Soft Skills

Organizational SkillsPrioritization SkillsVerbal CommunicationWritten CommunicationAdaptability

Tools & Technologies

MMC Tech Incident Management System

Certifications & Qualifications

Relevant Industry Certifications

Industry Keywords

Technical Support RoleDesktop Operating SystemsSoftwareHardwareComplianceRemote TeamsTime Tracking

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Provide technical support across multiple lines of business
Diagnose, troubleshoot, and resolve software and hardware issues
Deliver technical support through in-person, phone, and virtual channels while adhering to KPIs and SLAs
Communicate proactively and follow up on incidents and requests
Ensure timely resolution and escalation as needed
Set up, maintain, and troubleshoot MMC hardware, software, and mobility technology
Log and document issues according to standard operating procedures
Use the MMC Tech incident management system for tracking
Collaborate with engineering teams to identify and remediate at-risk devices and systems
Provide training and knowledge sharing on MMC systems
Participate in administrative tasks, including time tracking and compliance with training requirements

Requirements

What you’ll need

Minimum of an associate's degree in a technology-related discipline, or a combination of work experience, education, and training equivalent to a two-year college in a technology-related discipline
3-5 years of experience in a technical support role with a strong troubleshooting background
Strong knowledge of industry-standard desktop operating systems and software
Excellent organizational, prioritization, and customer service skills
Effective verbal and written communication abilities
Ability to work independently and adapt to a changing environment
Relevant industry certifications and ITSM understanding
Experience working with local and remote teams across different time zones
Willingness to work occasional evenings and weekends for emergencies
Ability to work five days per week in the office and travel between Dallas Main/Victory Avenue and Dallas Noel offices as needed

Benefits

Comp & perks

Professional development opportunities
Interesting work and supportive leaders
Vibrant and inclusive culture
Career opportunities
Benefits and rewards to enhance well-being
Flexible work environment
Hybrid work flexibility
Collaboration, connections, and professional development benefits from working in the office