Senior Analyst – IT Support

Marsh McLennan

. Provide onsite and remote IT support to end users across multiple offices .

Posted 9/18/2026full-timeToronto • CanadaSenior💰 $52,000 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing IT support across multiple platforms, including Windows operating systems and Microsoft 365 applications. Proficient in troubleshooting hardware and software issues while delivering excellent customer service in both remote and onsite environments.

Highest-signal resume keywords

IT Support ExperienceWindows Operating SystemsMicrosoft 365 SupportProblem-Solving SkillsCustomer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingMobile Device ManagementActive DirectoryIntuneMicrosoft ExchangeVPNZscalerCitrixVDICloud PC

Soft Skills

Organizational SkillsVerbal Communication SkillsTeam CollaborationIndependenceMulti-Priority Management

Tools & Technologies

Microsoft TeamsSharePointOneDriveBitLockerAudiovisual Hardware

Industry Keywords

IT SupportTechnical InitiativesService LevelsInventory ManagementRemote Support

Tech Stack

Tools & technologies

AndroidCitrixCloudiOSMacOS

About the role

Key responsibilities & impact

Provide onsite and remote IT support to end users across multiple offices
Support colleagues through in-person, phone, chat, and virtual support channels
Set up, configure, and troubleshoot laptops, mobile devices, hardware, and software
Set up and operate audiovisual hardware
Respond to incidents within defined service levels and follow up to ensure resolution
Escalate incidents and questions to appropriate support groups
Support proactive technical initiatives and collaborate with technical teams
Maintain inventory records for local hardware assets
Disconnect, move, and reconnect laptop technology for users and office moves
Assist with projects and events
Complete time tracking and required training
Participate in training on Marsh applications and systems
Support remote offices as needed
Work occasional weekends or after-hours shifts for business-critical events or emergencies

Requirements

What you’ll need

2+ years of related IT support experience, or equivalent combination of education and experience
Strong knowledge of Windows operating systems; macOS is a plus but not required
Experience supporting Microsoft 365, Teams, SharePoint, OneDrive, BitLocker, and similar business applications
Working knowledge of Active Directory, Intune, Microsoft 365, and Microsoft Exchange environments
Understanding of VPN, Zscaler, Citrix, VDI, Cloud PC, and wireless networking
Experience with mobile device management for iOS and Android devices
Strong problem-solving, troubleshooting, and organizational skills
Excellent customer service and verbal communication skills
Ability to work independently and collaboratively in a team environment
Ability to manage multiple priorities in a fast-paced environment

Benefits

Comp & perks

Professional development opportunities
Hands-on experience with a variety of technologies and service issues
Inclusive culture and career growth and well-being support
Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives may be available