Senior Analyst – IT Support

Marsh McLennan

. Provide onsite and remote IT support to end users across multiple offices .

Posted 9/17/2026full-timeToronto • CanadaSenior💰 $52,000 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing IT support across multiple platforms, including Windows and Microsoft 365, while maintaining strong problem-solving and customer service skills. Capable of managing hardware and software installations, troubleshooting, and collaborating effectively with technical teams.

Highest-signal resume keywords

IT Support ExperienceWindows Operating SystemsMicrosoft 365 SupportActive Directory KnowledgeProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Operating SystemsMicrosoft 365Active DirectoryIntuneMicrosoft ExchangeMobile Device ManagementVPNZscalerCitrixVDI

Soft Skills

Customer ServiceVerbal CommunicationOrganizational SkillsTeam CollaborationIndependent Work

Tools & Technologies

Microsoft TeamsSharePointOneDriveBitLockerCloud PCWireless Networking

Certifications & Qualifications

ITIL CertificationCompTIA A+CompTIA Network+

Industry Keywords

IT SupportTechnical SupportHardware InstallationSoftware TroubleshootingInventory Management

Tech Stack

Tools & technologies

AndroidCitrixCloudiOSMacOS

About the role

Key responsibilities & impact

Provide onsite and remote IT support to end users across multiple offices
Install, maintain, and assist with workstations, business applications, and related equipment
Provide support through in-person, phone, chat, and virtual support channels
Set up, configure, and troubleshoot laptops, mobile devices, and related hardware/software
Set up and operate audiovisual hardware
Respond to incidents within defined service levels and follow up with customers
Escalate incidents and questions to appropriate support groups
Support proactive technical initiatives and collaborate with technical teams
Maintain accurate inventory records for local hardware assets
Disconnect, move, and reconnect laptop technology for user and office moves
Assist with projects and events
Complete time tracking and required training
Participate in training on Marsh applications and systems
Support remote offices as needed
Work occasional weekends or after-hours shifts for business-critical events or emergencies

Requirements

What you’ll need

2+ years of related IT support experience, or equivalent combination of education and experience
Strong knowledge of Windows operating systems; macOS is a plus but not required
Experience supporting Microsoft 365, Teams, SharePoint, OneDrive, BitLocker, and related business applications
Working knowledge of Active Directory, Intune, Microsoft 365, and Microsoft Exchange environments
Understanding of VPN, Zscaler, Citrix, VDI, Cloud PC, and wireless networking
Experience with mobile device management for iOS and Android devices
Strong problem-solving, troubleshooting, and organizational skills
Excellent customer service and verbal communication skills
Ability to work independently and collaboratively in a team environment
Ability to manage multiple priorities in a fast-paced environment
University degree or college diploma in a technology-related discipline is a plus
ITIL certification preferred
CompTIA A+ and Network+ certifications considered an asset

Benefits

Comp & perks

Professional development opportunities
Hands-on experience with a variety of technologies and service issues
Inclusive culture and long-term career growth and well-being support
Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives may be available