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Senior Claims Case Manager
Marsh McLennan. Manage and resolve complex, high-risk, sensitive and escalated claims in a timely manner .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex claims, providing personalized case management, and delivering high-quality claims experiences. Strong ability to coach and train colleagues while contributing to process improvements in the insurance sector.
Highest-signal resume keywords
Claims ManagementInsurance ExperienceCoaching and TrainingProcess ImprovementSuperannuation Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingPeer ReviewAnalytical SkillsProblem-Solving SkillsTime Management
Soft Skills
Written CommunicationVerbal CommunicationOrganizational Skills
Certifications & Qualifications
VCE/HSCPS 146 ComplianceASFA Qualifications
Industry Keywords
Group Life InsuranceSuperannuationClaims ExperienceCase ManagementStakeholder Relationships
About the role
Key responsibilities & impact- Manage and resolve complex, high-risk, sensitive and escalated claims in a timely manner
- Build and maintain relationships with claimants, members, authorised representatives, insurers and trustees
- Provide personalised case management and advocacy
- Process and peer review high-risk claims work
- Coach and train GSD colleagues and Insurance Services team members on claims processes, systems and product knowledge
- Contribute to process improvements, documentation and knowledge sharing
- Provide technical guidance, coaching and support to colleagues
- Deliver a high-quality claims experience
Requirements
What you’ll need- VCE/HSC or equivalent
- PS 146 compliant
- Demonstrated experience in insurance, ideally within group life insurance or superannuation
- Excellent written and verbal communication skills
- Well-developed organisation, time management, analytical and problem-solving skills
- Appropriate approval to work in Australia
- Successful completion of a criminal and bankruptcy check prior to commencement
- ASFA qualifications (stand-out qualification)
- Experience in superannuation administration (stand-out experience)
- Experience coaching others and supporting process improvement in a claims environment (stand-out experience)
Benefits
Comp & perks- Professional development opportunities
- Interesting work and supportive leaders
- Vibrant and inclusive culture
- Flexible work environment
- Career opportunities
- Benefits and rewards to enhance well-being
- Hybrid work flexibility
- Collaboration, connections and professional development benefits from working together in the office