Senior Client Manager – Business Insurance

Marsh McLennan

. Oversee servicing of a diverse book of business, ensuring accuracy, proper handling, and distribution of policies, endorsements, and client requests .

Posted 10/26/2026full-timeChesterfield • Missouri • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing diverse insurance portfolios, ensuring accuracy in policy documentation, and providing risk management advice. Capable of building strategic client relationships and collaborating effectively with cross-functional teams to achieve agency growth and retention goals.

Highest-signal resume keywords

3+ Years Experience In InsuranceProperty/Casualty LicenseStrong Analytical SkillsMicrosoft Office ProficiencySagitta & Epic Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy Documentation AccuracyRisk ManagementInsurance Proposal PreparationClient Needs EvaluationNegotiation Skills

Soft Skills

Team CollaborationRelationship BuildingAbility To Multi-TaskPositive Work Atmosphere Maintenance

Certifications & Qualifications

AAICICCISRCRIS

Industry Keywords

Commercial Lines InsuranceUnderwriting GuidelinesBinding AuthorityClient Requests HandlingInsurance Company Markets

About the role

Key responsibilities & impact

Oversee servicing of a diverse book of business, ensuring accuracy, proper handling, and distribution of policies, endorsements, and client requests
Direct gathering and preparation of submission information for marketing, including applications and schedules
Prepare and present comprehensive insurance proposals and bind coverage according to agency guidelines
Ensure accuracy in policy documentation
Assist with marketing and placement of new and renewal business
Prepare pre-renewal information packets, obtain loss runs, and finalize proposal summaries
Serve as primary point of contact for key clients and oversee preparation of necessary documents
Build and maintain strategic relationships with clients and carriers
Assist in training newly hired team members and support colleagues with questions and issues
Assess clients’ business risk programs, identify exposures, and recommend coverage enhancements
Emphasize risk management when reviewing renewal policies and endorsements
Provide risk management advice directly to policyholders
Collaborate with Producers and cross-functional teams on client activities and strategic initiatives
Contribute to agency growth and retention goals

Requirements

What you’ll need

High school diploma or equivalent, required
3+ years of experience working in customer service, underwriting, or commercial lines insurance for a carrier or broker preferred
Familiarity with insurance company markets, binding authority, and underwriting guidelines preferred
Proficiency in Microsoft Office applications required
Ability to work under pressure and multi-task
Ability to work well in a team environment, maintain a positive work atmosphere, and develop healthy relationships internally and externally
Strong analytical skills with the ability to negotiate quotations, evaluate client needs, and develop innovative business solutions
Property/Casualty license or ability to attain is required
AAI, CIC, CISR, or CRIS designation preferred
Some college or higher education
Sagitta & Epic experience

Benefits

Comp & perks

Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
Robust benefits programs and resources supporting colleague well-being
Professional and personal development opportunities