Senior Client Service Manager

Marsh McLennan

. Lead, train, mentor, and oversee performance for a personal lines account management team .

Posted 11/3/2026full-timeWilmington • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and mentoring capabilities in managing an account management team while ensuring high-quality client service and compliance with industry standards. Proven ability to build relationships and execute strategies for client retention and business growth.

Highest-signal resume keywords

Team LeadershipClient Relationship ManagementClient Retention StrategiesPerformance OversightRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementSales Strategy ExecutionMarket Trend AnalysisClient Service ExcellenceProblem Resolution

Soft Skills

MentoringCommunicationCollaborationTrainingRelationship Building

Certifications & Qualifications

Property & Casualty License

Industry Keywords

Personal Lines InsuranceClient SupportService IssuesTransparency StandardsProfessional Standards

About the role

Key responsibilities & impact

Lead, train, mentor, and oversee performance for a personal lines account management team
Coordinate team workload and staffing to ensure appropriate coverage and effective client support
Partner with account management colleagues to support client retention and generate new personal lines business
Execute growth and retention strategies and support achievement of sales goals
Build and maintain relationships with clients, prospects, producers, and internal client service teams
Serve as a primary client contact, responding to complex questions and resolving escalated service issues
Deliver high-quality client service to enhance client experience and strengthen loyalty
Monitor changing market conditions, industry trends, and client needs
Ensure compliance with applicable regulatory, professional, and transparency standards

Requirements

What you’ll need

At least 3 years of management experience recommended (not required)
Property & Casualty License (not required; listed as a plus)
Personal Lines Insurance experience (not required; listed as a plus)
Ability to lead, train, mentor, and oversee performance for an account management team
Ability to coordinate team workload and staffing
Ability to support client retention and generate new personal lines business
Ability to build and maintain relationships with clients, prospects, producers, and internal client service teams
Ability to respond to complex questions and resolve escalated service issues
Understanding of changing market conditions, industry trends, and client needs
Ability to ensure compliance with applicable regulatory, professional, and transparency standards

Benefits

Comp & perks

Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
Robust benefits programs and resources supporting colleague well-being
Meaningful work and personal and professional development opportunities