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Senior Consultant, Claims Consulting Practice – Liability/Workers’ Compensation, Project Management
Marsh McLennan. Evaluate liability and/or workers’ compensation claims and claim programs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in liability and workers’ compensation claims management, project management, and client-facing reporting. Proficient in data analysis, stakeholder coordination, and strategic guidance to enhance operational performance and client relationships.
Highest-signal resume keywords
Liability And Workers’ Compensation Claims ManagementProject ManagementClaims Data AnalysisClient-Facing ReportingBudget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims Lifecycle ManagementClaims Resolution StrategiesExcel-Based AnalysisOperational Performance ReportingAction Plan Tracking
Soft Skills
Excellent Written And Verbal CommunicationAnalytical And Problem-Solving SkillsAttention To DetailStakeholder CoordinationTeam Collaboration
Tools & Technologies
Microsoft OfficeExcelPowerPointWordRMIS Platforms
Certifications & Qualifications
AICARMCPCUSIPWCCACWCP
Industry Keywords
Claims ConsultingTPA OperationsRisk ManagementClaims Data ManagementMarket Developments
About the role
Key responsibilities & impact- Evaluate liability and/or workers’ compensation claims and claim programs
- Lead project management activities across consulting engagements, including workplans, milestones, issues, and stakeholder coordination
- Manage client-facing reporting, validate claim data, prepare executive-ready materials, and communicate findings and recommendations
- Translate claims and operational data into concise reporting that supports decision-making
- Facilitate kickoff meetings, stewardship discussions, strategy sessions, and follow-up communications
- Monitor project financials, timelines, and engagement progress; identify risks and recommend solutions
- Oversee claims data management, inventory, closure tracking, action plans, and performance metrics
- Support claim strategy discussions with adjusters, TPAs, carriers, defense counsel, and clients
- Coordinate consultant workstreams and monitor output quality
- Develop presentations, summaries, dashboards, action plans, and recommendations
- Identify opportunities for engagement expansion, process improvement, and broader consulting support
- Maintain knowledge of claims trends, jurisdictional considerations, best practices, and market developments
- Build trusted client relationships and provide strategic guidance
- Manage budgets, timelines, performance metrics, and client reporting
- Coordinate claim review and closure management efforts
- Escalate issues with clear recommendations and supporting rationale
- Contribute to team collaboration, knowledge sharing, and continuous improvement
Requirements
What you’ll need- BA/BS degree in a relevant field or equivalent insurance, claims, or consulting experience
- Minimum of 5 years of relevant experience in liability and/or workers’ compensation claims, claims consulting, TPA/carrier operations, or related risk management functions
- Experience managing client-facing projects, workstreams, or service delivery responsibilities in a professional services, claims, or consulting environment
- Strong understanding of claims lifecycle management, claim resolution strategies, and factors influencing cost, duration, and outcome
- Experience with claims data, reporting tools, Excel-based analysis, and/or RMIS platforms
- Excellent written and verbal communication skills
- Ability to manage multiple priorities, coordinate stakeholders, and maintain attention to detail
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office, especially Excel, PowerPoint, and Word
- Willingness to travel as required
- Experience in both claims consulting and project management
- Experience preparing and presenting executive-level reporting
- Ability to manage budgets, forecast performance, identify risks, and recommend corrective actions
- Hands-on experience with claims inventory review, action plan tracking, closure management, and operational performance reporting
- Practical knowledge of liability and workers’ compensation claim environments
- Prior experience mentoring team members, coordinating consultant work, or informally leading delivery teams
- Industry-recognized designations or certifications such as AIC, ARM, CPCU, SIP, WCCA, CWCP, or similar
Benefits
Comp & perks- Competitive compensation and comprehensive benefits package beginning Day 1
- Medical, dental, vision, disability, and life insurance
- Retirement contributions and match after one year
- Flexible work arrangements
- Learning & development support
- Tuition reimbursement
- Employee stock purchase participation
- Employee Resource Groups
- Mentoring
- Internal mobility
- Career growth opportunities
- Employee assistance programs
- 401K savings and other retirement programs