Senior Director – Project Management, Policy Servicing

Marsh McLennan

. Provide thought leadership in curating the target state and developing strategy to deliver results .

Posted 9/15/2026full-timePune • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational oversight, strategy development, and project management, with a strong focus on delivering transformation initiatives and process improvements. Proven ability to collaborate with diverse teams and support senior executives in achieving strategic goals.

Highest-signal resume keywords

Operational OversightProject ManagementTransformation InitiativesStrategic PlanningAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

End-to-End TransformationProject Lifecycle ManagementProcess ImprovementData AnalysisFinancial Target Management

Soft Skills

Organizational SkillsMultitaskingCommunication AbilitiesInterpersonal SkillsAdaptability

Tools & Technologies

Microsoft Office SuiteMicrosoft TeamsCollaboration Tools

Industry Keywords

Insurance Industry ExperienceDigital InitiativesAI InitiativesGovernanceRisk Mitigation

About the role

Key responsibilities & impact

Provide thought leadership in curating the target state and developing strategy to deliver results
Partner with global teams to craft detailed plans supporting global strategy
Support planning, tracking, and implementation of strategic initiatives and operational projects led by the Global Value Stream Leader
Oversee execution teams comprising project managers, business analysts, and product owners/managers
Serve as liaison between the Global Value Stream Leader and senior leadership, department heads, and external partners
Prepare presentations, reports, and operational summaries for the Global Value Stream Leader and executive team
Identify operational inefficiencies and assist in developing and implementing process improvements
Collect and analyze operational data to monitor performance against goals and provide insights
Collaborate with various teams to execute directives and company-wide initiatives
Drive execution of OPEX / Falcon initiatives and deliver benefits
Shape and embed the operating model to improve client and colleague experience
Shape and deliver transformation initiatives
Embed controls and risk mitigations
Enable robust governance, metrics tracking, and reporting

Requirements

What you’ll need

Minimum Graduation
15+ years of experience in operational oversight, strategy and planning, and consulting roles
Strong organizational and multitasking skills with attention to detail
Proven record of successful delivery of end-to-end transformation, complex, and global projects through all stages of the project lifecycle
Experience forming and leading multiple project teams delivering via multiple methodologies
Excellent verbal and written communication abilities
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools such as Teams
Ability to work collaboratively with diverse teams and manage multiple priorities
Commercial acumen in managing and tracking projects and department financial targets and plans
Analytical mindset with problem-solving skills
Discretion and professionalism in handling confidential information
Adaptability and willingness to take initiative in a fast-paced environment
Experience supporting senior executives or C-suite leaders
Familiarity with leading and managing complex multi-year transformation and change initiatives
Experience shaping and managing Digital / AI initiatives
Strong interpersonal skills and ability to build relationships across departments
Insurance industry experience is a plus

Benefits

Comp & perks

Professional development opportunities
Interesting work
Supportive leaders
Vibrant and inclusive culture
Flexible work environment
Remote-work flexibility
Collaboration, connections, and professional development benefits from working in the office
Career opportunities
Benefits and rewards to enhance well-being