Senior Technology Delivery Manager – Gen AI

Marsh McLennan

. Support recurring governance forums, including the Weekly Architecture Review Board, by coordinating agendas, materials, attendees, and follow-up actions .

Posted 10/12/2026full-timeUnited StatesSenior💰 $133,900 - $267,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technology governance, operational coordination, and executive communication, with a strong focus on managing high-volume operational queues and facilitating technology onboarding processes. Proficient in translating technical discussions into clear documentation and engaging with senior stakeholders.

Highest-signal resume keywords

Technology GovernanceExecutive CommunicationOperational CoordinationServiceNowAI Onboarding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology DeliveryGovernancePMOAccess ManagementAgile DeliveryDocumentationRisk ManagementComplianceArchitecture ReviewReporting

Soft Skills

CoordinationCommunicationStakeholder EngagementProblem SolvingLeadership

Tools & Technologies

ServiceNowSharePointADOSIEMOKTASCIMAI ToolsLarge Language ModelsEnterprise AI GovernanceTicketing Tools

Industry Keywords

Technology OperationsConsultingProfessional ServicesEnterprise EnvironmentSecurity Reviews

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Support recurring governance forums, including the Weekly Architecture Review Board, by coordinating agendas, materials, attendees, and follow-up actions
Turn technical discussions into executive-ready decision records, meeting summaries, action registers, and approval documentation
Track ownership, progress, risks, security requirements, cost considerations, and approval conditions through to closure
Support third-party AI vendor onboarding, access requests, rollout activity, and operational escalations across ServiceNow, SharePoint, and intake workflows
Produce program reporting and keep the daily operational queue moving so access approvals, onboarding tickets, and routine requests do not stall
Act as deputy to the Build Team Workstream Lead and provide leadership continuity when the lead is absent
Coordinate with OWG Tech, Marsh Tech, AI project managers, and Product Strategy project managers
Own the consultant and business lead demand pipeline
Remove blockers and manage cross-functional coordination for the OW AI Program

Requirements

What you’ll need

4+ years of experience in technology delivery, governance, PMO, or technology operations roles
Bachelor’s degree or equivalent experience in technology, computer science, or a related field
Experience supporting technology governance or architecture review processes in a complex enterprise environment
Ability to translate technical discussions into clear, executive-ready documentation
Coordination skills to manage a high-volume operational queue and follow through
Experience with technology onboarding, compliance, or access management processes
Comfort working through security and procurement reviews
Working knowledge of ServiceNow or similar reporting and ticketing tools
Excellent verbal and written communication skills in English
Confidence engaging senior stakeholders and technical teams
Experience in a consulting or professional services environment
Working knowledge of Marsh or Marsh infrastructure and processes
Exposure to AI tools and platforms, large language models, AI governance frameworks, or enterprise AI onboarding
Familiarity with SIEM, OKTA, SCIM, or similar enterprise security and identity tools
Experience in Agile delivery environments, including sprint ceremonies and backlog management
Experience with ADO or similar tools

Benefits

Comp & perks

Professional development opportunities
Interesting work and supportive leaders
Vibrant and inclusive culture
Career opportunities
Health and welfare benefits
Tuition assistance
401K savings
Other retirement programs
Employee assistance programs
Flexible hybrid work environment
Performance-based incentives may be available