Technology & AI Digital Experience Lead

Marsh McLennan

. Define and drive the technology and digital experience roadmap, translating business needs into scalable, user-focused solutions .

Posted 11/10/2026full-timeUnited StatesSenior💰 $133,800 - $267,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining technology roadmaps and delivering user-focused digital experiences, with a strong emphasis on stakeholder management and collaboration across cross-functional teams. Proficient in applying human-centered design practices and governance frameworks to enhance digital product delivery.

Highest-signal resume keywords

Digital Product ManagementUser Experience DesignAI/ML Application DevelopmentStakeholder ManagementGovernance Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Human-Centered DesignWireframingPrototypingDigital Platform DevelopmentApplication Lifecycle ManagementTechnical StandardsInformation ArchitectureUser ResearchLow-Code/No-Code PlatformsClient-Facing Solutions

Soft Skills

CommunicationCollaborationLeadershipStakeholder EngagementTraining

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in Human-Computer InteractionBachelor’s Degree in DesignBachelor’s Degree in Business

Industry Keywords

Professional ServicesConsulting EnvironmentCommunities of PracticeCitizen Developer ProgramsGovernance Mechanisms

About the role

Key responsibilities & impact

Define and drive the technology and digital experience roadmap, translating business needs into scalable, user-focused solutions
Lead development of client-facing digital platforms and reusable technical frameworks
Partner with data science and AI teams to move high-value use cases from prototype to production
Apply human-centered design practices, including user research, wireframing, prototyping, and workshops
Create intuitive digital experiences and effective information architectures
Establish intake, prioritization, governance, and feedback mechanisms
Align business needs with technology delivery
Build internal capability through training and communities of practice
Own the roadmap, governance, and delivery of the organization’s tool portfolio

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Human-Computer Interaction, Design, Business, or a related field; equivalent experience may be considered
8–12+ years of experience across product management, technology delivery, and UX/design, including leadership of cross-functional teams
Hands-on experience building and launching digital products or platforms, ideally including client-facing or externally hosted solutions
Working knowledge of AI/ML application development and experience taking use cases from prototype through production, including considerations for scale, security, UX, and governance
Strong stakeholder management, communication, and business-case development skills
Ability to translate technical concepts for non-technical audiences
Ability to collaborate with globally distributed development teams
Experience working in a professional services or consulting environment
Familiarity with low-code/no-code platforms, citizen developer programs, or internal tooling ecosystems
Experience establishing governance frameworks, application lifecycle management practices, or technical standards
Track record of building internal communities of practice, champions networks, or power-user programs

Benefits

Comp & perks

Professional development opportunities
Supportive leaders
Inclusive and vibrant culture
Career opportunities
Health and welfare benefits
Tuition assistance
401K savings
Other retirement programs
Employee assistance programs
Performance-based incentives may be available