VP, Client Relationship Manager – Commercial Franchise Practice

Marsh McLennan

. Serve as a trusted advisor to QSR and franchise clients by delivering customized insurance and risk management strategies .

Posted 10/5/2026full-timeUnited StatesLead💰 $165,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance and risk management strategies tailored for QSR and franchise clients, with a strong focus on client relationship management and operational excellence. Proven ability to analyze market trends and drive business development through strategic thinking and effective communication.

Highest-signal resume keywords

Insurance ExpertiseClient Relationship ManagementStrategic Account GrowthProject ManagementConsultative Selling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

InsuranceAffinity ProgramsFranchise OperationsMarket AnalysisOperational Leadership

Soft Skills

Exceptional CommunicationPresentation SkillsOrganizational AbilitiesCollaborative MindsetEntrepreneurial Thinking

Industry Keywords

QSRHospitalityClient EngagementBusiness DevelopmentOperational Efficiency

About the role

Key responsibilities & impact

Serve as a trusted advisor to QSR and franchise clients by delivering customized insurance and risk management strategies
Build and strengthen executive-level relationships
Lead ongoing program execution focused on operational excellence, measurable outcomes, and client retention
Collaborate with internal teams and carrier partners to deliver client-centric solutions
Identify and pursue new business opportunities within the QSR and franchise marketplace
Analyze market trends, industry developments, and emerging risks
Support business development through consultative presentations, industry networking, and relationship expansion
Represent Marsh at conferences, trade associations, and industry events
Help shape the affinity practice through strategic thinking, market insight, and operational leadership
Partner with leadership to enhance service offerings and expand market presence
Improve client engagement, operational efficiency, and competitive differentiation
Mentor team members and foster a collaborative, high-performance culture
Partner cross-functionally with sales, service, analytics, and operations teams

Requirements

What you’ll need

Proven experience in insurance, affinity programs, franchise operations, or client relationship management
Strong understanding of the QSR, hospitality, or franchise ecosystem preferred
Demonstrated success building trusted relationships and growing strategic accounts
Exceptional communication, presentation, and consultative selling skills
Entrepreneurial mindset with the ability to think strategically and execute effectively
Strong organizational and project management abilities with attention to detail
Ability to thrive in a collaborative, fast-moving environment with national exposure

Benefits

Comp & perks

Annual performance-based bonus eligibility
Comprehensive health and welfare benefits
Tuition assistance
401K savings and other retirement programs
Employee assistance programs
Flexible remote work
Collaboration, connections, and professional development benefits from working in the office
Career advancement opportunities
Growth and mentorship opportunities