VP, Client Relationship Manager – Commercial Franchise Practice

Marsh McLennan

. Serve as a trusted advisor to QSR and franchise clients by delivering customized insurance and risk management strategies .

Posted 10/5/2026full-timeChicago • United StatesLead💰 $165,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance and risk management strategies tailored for QSR and franchise clients, with a strong focus on client relationship management and operational excellence. Proven ability to analyze market trends and drive business development through strategic thinking and consultative selling.

Highest-signal resume keywords

Insurance ExperienceClient Relationship ManagementStrategic Account GrowthConsultative Selling SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Exceptional CommunicationPresentation SkillsOrganizational AbilitiesAttention to DetailCollaborative Mindset

Industry Keywords

QSRFranchise OperationsAffinity ProgramsMarket TrendsOperational LeadershipBusiness DevelopmentClient EngagementStrategic ThinkingNetworkingHigh-Performance Culture

About the role

Key responsibilities & impact

Serve as a trusted advisor to QSR and franchise clients by delivering customized insurance and risk management strategies
Build and strengthen executive-level relationships while ensuring a world-class client experience
Lead ongoing program execution with a focus on operational excellence, measurable outcomes, and long-term client retention
Collaborate with internal teams and carrier partners to deliver innovative, client-centric solutions
Identify and pursue new business opportunities within the QSR and franchise marketplace
Analyze market trends, industry developments, and emerging risks to uncover strategic growth opportunities
Support business development through consultative presentations, industry networking, and relationship expansion
Represent Marsh at conferences, trade associations, and industry events
Help shape the future direction of the affinity practice through strategic thinking, market insight, and operational leadership
Partner with leadership to enhance service offerings and expand market presence
Contribute ideas that improve client engagement, operational efficiency, and competitive differentiation
Support and mentor team members while fostering a collaborative, high-performance culture
Partner cross-functionally across sales, service, analytics, and operations to deliver exceptional results

Requirements

What you’ll need

Proven experience in insurance, affinity programs, franchise operations, or client relationship management
Strong understanding of the QSR, hospitality, or franchise ecosystem preferred
Demonstrated success building trusted relationships and growing strategic accounts
Exceptional communication, presentation, and consultative selling skills
Entrepreneurial mindset with the ability to think strategically and execute effectively
Strong organizational and project management abilities with attention to detail
Ability to thrive in a collaborative, fast-moving environment with national exposure

Benefits

Comp & perks

Performance-based annual bonus eligibility
Comprehensive health and welfare benefits
Tuition assistance
401K savings
Other retirement programs
Employee assistance programs
Hybrid work flexibility
Career advancement opportunities
Growth, mentorship, and strategic-thinking culture
Professional development benefits through working together in the office