Case Manager, CARE Team

Marshall Economic Development Corporation

. Assess student needs through comprehensive intake and needs assessments .

Posted 10/1/2026full-timeHarlingen • Texas • United StatesJuniorMid-Level💰 $57,542 - $62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student services and case management, with a strong focus on behavioral intervention, retention strategies, and effective communication. Capable of assessing student needs, coordinating referrals, and maintaining compliance with policies and regulations.

Highest-signal resume keywords

Case ManagementBehavioral InterventionStudent Support ServicesAnalytical SkillsCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AssessmentReferral CoordinationRisk AssessmentDocumentationData Tracking

Soft Skills

Problem-SolvingDecision-MakingConflict ResolutionOrganizational SkillsInterpersonal Communication

Certifications & Qualifications

Bachelor's DegreeMaster's Degree (Preferred)

Industry Keywords

Higher EducationStudent WellbeingCARE TeamsThreat AssessmentRetention Services

About the role

Key responsibilities & impact

Assess student needs through comprehensive intake and needs assessments
Triage complex behavioral, wellbeing, safety, academic, and basic-needs situations
Coordinate referrals to campus departments, community organizations, and specialized support services
Conduct ongoing outreach and engagement to monitor progress and encourage follow-through
Track and monitor students at risk of discontinuing enrollment
Collaborate with campus, statewide, community, and external partners to remove barriers and improve outcomes
Respond to inquiries via email, text, telephone, virtual platforms, and in-person interactions
Provide presentations, training, and informational sessions
Participate in CARE Team meetings, committees, advisory groups, and retention initiatives
Maintain accurate, timely, and detailed case records and communications
Conduct risk assessments and assist with safety plans
Coordinate welfare checks, emergency responses, and other interventions
Provide case updates, recommendations, and status reports
Ensure documentation, referrals, and services comply with policies, regulations, confidentiality requirements, and case management standards
Identify improvements to case management processes, workflows, support strategies, and service outcomes
Participate in professional development related to case management, behavioral intervention, threat assessment, student wellbeing, and higher education services

Requirements

What you’ll need

Bachelor’s degree required
Two years of experience in student services, case management, behavioral intervention, retention services, counseling support, social services, higher education, or a related field
Experience supporting students through complex situations requiring assessment, referral, coordination, and follow-up
Ability to assess student needs, identify barriers, and coordinate interventions and referrals
Strong analytical, organizational, and case management skills
Excellent written, verbal, and interpersonal communication skills
Ability to exercise sound judgment, discretion, and professionalism with sensitive situations
Strong problem-solving, decision-making, and conflict-resolution skills
Ability to maintain detailed records, prioritize responsibilities, and work amid interruptions and changing priorities
Knowledge of student support services, higher education operations, student wellbeing resources, and behavioral intervention principles
Ability to contribute to threat assessment processes and behavioral intervention strategies
Must complete Employment Eligibility Verification I-9 and present documents proving identity and authorization to work in the United States
Criminal history background check required for finalists
Must be reachable during business hours
Some duties may require work outside standard business hours during emergencies or peak operational periods
Master’s degree in a related field preferred
Experience with behavioral intervention, CARE Teams, student conduct, threat assessment, or higher education case management preferred

Benefits

Comp & perks

Telework options may be available based on eligibility under TSTC’s Telework Policy
Reasonable accommodations for qualified individuals with disabilities
Periodic in-state travel complies with TSTC and State of Texas requirements