Utility Billing Specialist

Marshall Reddick Real Estate

. Manage utility accounts for assigned residential properties across multiple U.S.

Posted 10/15/2026full-timeRemote • PhilippinesJunior💰 $8 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in utility management and billing processes, including account setup, tenant billbacks, and invoice accuracy. Proficient in using property management software like AppFolio to streamline operations and enhance communication with utility providers.

Highest-signal resume keywords

Utility ManagementBilling Discrepancy InvestigationAppFolio ProficiencyCustomer Service SkillsOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Utility Account SetupInvoice ReviewPayment TrackingTenant BillbacksShared Meter BillingData EntryBilling Cycle MonitoringProration CalculationAccount Closure ProcessingUtility Payment Processing

Soft Skills

Verbal CommunicationWritten CommunicationProblem SolvingDependabilityAdaptability

Tools & Technologies

AppFolioSpreadsheetsEmail ApplicationsWeb Based Applications

Industry Keywords

Residential Property ManagementUtility Management OperationsBilling ProcessesTenant TransitionsService Interruptions

About the role

Key responsibilities & impact

Manage utility accounts for assigned residential properties across multiple U.S. markets
Coordinate utility activations, transfers, disconnections, and account closures during property onboarding, tenant transitions, and offboarding
Communicate with utility providers by phone, email, and online portals to establish accounts and resolve billing issues
Retrieve, review, and enter utility invoices into AppFolio, ensuring accuracy and proper documentation
Monitor billing cycles, due dates, outstanding balances, and missing invoices to prevent late fees and service interruptions
Verify available property funds, obtain required approvals, and process utility payments
Calculate and process tenant utility billbacks, including prorations and shared meter allocations based on lease terms
Investigate billing discrepancies, unusually high charges, and potential service issues
Track utility deposits, refunds, final bills, and account closeouts
Coordinate with Property Managers, Tenant Coordinators, Maintenance, and Accounting to resolve outstanding matters
Maintain accurate records, follow up on unresolved issues, and escalate concerns proactively
Assist with process improvements and evolving utility management workflows

Requirements

What you’ll need

Minimum one year of relevant experience in billing, utility management, or property management operations
Strong verbal and written English communication skills
Comfortable making outbound calls to U.S. utility providers and resolving issues professionally
Experience reviewing invoices, tracking payments, and researching billing discrepancies
Strong organizational skills, attention to detail, and ability to manage multiple deadlines
Proficiency with spreadsheets, email, and web based applications
Ability to work independently, communicate proactively, and take ownership of assigned responsibilities
Experience in U.S. residential property management or utility billing
Familiarity with AppFolio or similar property management software
Experience with utility account setup, transfers, tenant billbacks, or shared meter billing
Strong problem solving and customer service skills
Dependability, initiative, adaptability, and consistent follow through
Must work Monday–Friday, 12:00am–9:00am PHT
Must have a laptop, high-speed internet connection, and dedicated home office space

Benefits

Comp & perks

Remote work in the Philippines
A laptop, high-speed internet connection, and a dedicated home office space are required (provided status not specified)