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Technical Writer
Martello Technologies. Own technical documentation and training for Martello's SaaS products .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in creating and managing technical documentation for SaaS products, with a strong focus on customer-facing materials and the integration of generative AI tools. Proven ability to collaborate with cross-functional teams to ensure clarity, accuracy, and usability of documentation.
Highest-signal resume keywords
MadCap Flare ExperienceGenerative AI Tools ProficiencyTechnical Documentation WritingTraining Material DevelopmentVideo Production Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Documentation WritingContent OrganizationInstallation GuidesUser GuidesTroubleshooting GuidesRelease Notes WritingTraining Material CreationHow-To Video ProductionDocumentation Information ArchitectureCritical Review of Content
Soft Skills
Detail-OrientedIndependent WorkCollaborationCommunicationAdaptability
Tools & Technologies
MadCap FlareAI Tools for DocumentationChatbotsHTML5PDF OutputsVideo Editing ToolsDocs-as-Code PracticesGitMarkdownCI-Based Publishing
Industry Keywords
B2B SoftwareEnterprise SoftwareUnified CommunicationsVoIPNetwork MonitoringIT OperationsCustomer FeedbackContent Usage DataStyle GuidesTerminology Standards
Tech Stack
Tools & technologiesVoIPWordPress
About the role
Key responsibilities & impact- Own technical documentation and training for Martello's SaaS products
- Plan, write, and maintain customer-facing installation, configuration, user, and troubleshooting guides
- Write and publish release notes for each release, including partner platform compatibility and supported-version changes
- Develop and update customer and partner training materials with each release
- Lead the introduction of generative AI into the documentation process by evaluating tools, defining workflows, and establishing usage guidelines with IT and Security
- Review and validate AI-assisted content for technical accuracy, completeness, and clarity with subject matter experts
- Design and maintain documentation information architecture for help sites, in-product guidance, chatbots, and search tools
- Create short how-to videos for common tasks, using AI tools where useful for scripting, narration, or editing
- Develop and maintain style guides and terminology standards
- Partner with Product, Engineering, and Support to anticipate product changes and identify documentation gaps
- Track documentation effectiveness using customer feedback, support trends, and content usage data
- Share responsible AI content-creation best practices with other teams
- Manage MadCap Flare project health, including topics, snippets, variables, conditions, TOCs, targets, and output builds
Requirements
What you’ll need- 5+ years of experience writing customer-facing technical documentation for B2B or enterprise software products
- Hands-on MadCap Flare experience, including single-sourcing, snippets, variables, conditional text, multiple targets, and HTML5 and PDF outputs
- Demonstrated experience using generative AI tools in a professional writing workflow, with examples of improved speed or quality while maintaining accuracy
- Critical, detail-oriented approach to reviewing content, including identifying factual errors, gaps, and inconsistencies in AI-generated drafts
- Ability to learn complex products quickly and explain them clearly to users with varying levels of technical knowledge
- Experience designing or restructuring documentation sets, including content organization, navigation, and reuse
- Experience creating training materials or other instructional content
- Proven ability to work independently with engineers, product managers, and support teams to gather information and drive content to completion
- Experience producing short instructional or how-to videos
- Excellent written English, with a strong command of style, tone, and terminology consistency
- Portfolio or writing samples demonstrating clear, well-structured technical content
- Nice to have: experience documenting Mitel or other unified communications, VoIP, network monitoring, or IT operations products
- Nice to have: experience preparing documentation for AI-powered support tools such as chatbots or AI search
- Nice to have: experience introducing new tools or processes within a team or organization
- Nice to have: experience with AI video tools for screen capture, scripting, voice narration, or editing
- Nice to have: experience with docs-as-code practices such as Git, Markdown, or CI-based publishing, or AI coding agents applied to documentation
- Nice to have: experience building reusable AI assets such as prompt libraries, custom instructions, style-guide skills, or review checklists
- Additional full-time-expanding skills may include digital media and marketing content creation, WordPress website editing, and vendor logistics coordination
Benefits
Comp & perks- Positive, diverse, and supportive culture
- Inclusion, diversity, and accessibility commitment
- Equal opportunity employer
- Flexible arrangement: contract, permanent position, or other arrangement
- Potential to expand the role into a full-time position for additional skills in marketing content, video, or web