Customer Service Coordinator

Mary Washington Healthcare

. Market health services to customers through telephone inquiries .

Posted 11/6/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal communication and customer service skills while managing inquiries related to healthcare services and physician information. Proficient in utilizing computer systems, including Word and Windows, to document and manage customer interactions effectively.

Highest-signal resume keywords

Verbal Communication SkillsCustomer Service ExperienceKnowledge of Healthcare ServicesBasic Phone Interviewing SkillsMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Typing (55 Wpm)Knowledge of Epic MyChartComputer ProficiencyDocumentation SkillsCall Management

Soft Skills

Positive Telephone VoiceCritical ThinkingAnalytical SkillsCollaboration SkillsEnthusiasm

Tools & Technologies

Epic MyChartMicrosoft WordWindows Operating System

Certifications & Qualifications

High School Diploma or GED Equivalent

Industry Keywords

Healthcare ServicesCommunity Health CarePhysician ReferralPatient RegistrationQuality of Care

About the role

Key responsibilities & impact

Market health services to customers through telephone inquiries
Facilitate information to area physicians, health systems, and community services
Answer online and telephone inquiries regarding physician information, community services, healthcare services, class registration, and Epic MyChart services
Manage incoming call flow, follow up on messages, and document appropriately
Maintain knowledge of organizational programs, services, and events
Route calls to triage nurses, program managers, and other providers
Refer inquiries to appropriate physicians or services according to program guidelines
Manage MyChart Help Desk inquiries, troubleshoot access and functionality concerns, and route customers to appropriate resources
Respond to consumer concerns received through the Epic MyChart portal
Liaise with physician referral database maintenance and provide physician updates to database teams
Produce and mail correspondence and packages to customers
Support customer registration for classes, screenings, and events
Accept and verify payments when needed and document registrations in Epic
Maintain current class schedules on the MWHC website
Initiate follow-up calls to selected patient populations after discharge regarding quality of care
Prepare and distribute system reports
Participate in continuing education activities
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED equivalent, required
Basic phone interviewing and counseling skills, required
Strong working knowledge of computers; specifically, Word and Windows are required
Excellent verbal communication skills, required
Positive, enthusiastic and pleasant telephone voice, required
Basic typing (55 wpm), preferred
General knowledge of physician, health systems, and community health care services, preferred
Ability to sit and use arms and hands constantly (67–100% of workday)
Ability to stand, walk, bend, and squat occasionally (0–33% of workday)
Ability to lift, push, and pull up to 10 lbs.
Auditory and visual skills
Critical thinking and analytical skills
Ability to multitask
Ability to communicate effectively and collaborate with a multidisciplinary team
Potential risk of exposure to chemicals

Benefits

Comp & perks

Continuing education activities
Reasonable accommodations for qualified individuals with a disability
Equitable and transparent compensation practices
Employment with a healthcare organization committed to nondiscrimination