Office Coordinator, Orthopedics

Mary Washington Healthcare

. Interface with patients, family members, physicians, visitors, and other guests in a courteous and professional manner .

Posted 10/8/2026full-timeFredericksburg • Virginia • United StatesMid-LevelSenior💰 $19 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, insurance verification, and electronic health record management while ensuring effective communication and collaboration within a multi-disciplinary team. Capable of managing patient accounts, processing payments, and maintaining accurate records in a fast-paced medical office environment.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationElectronic Health Record ManagementCustomer Service ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationElectronic Health Record ManagementPayment ProcessingData EntryAppointment SchedulingBilling ReconciliationMulti-TaskingCritical ThinkingAnalytical Skills

Soft Skills

Effective CommunicationCollaborationCustomer ServiceAttention to DetailProblem-Solving

Tools & Technologies

Practice Management Information SystemEHRPatient PortalComputer-Based Scheduling Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Medical OfficeMulti-Specialty OfficePatient AccountsCo-PaymentsGovernment Incentive Programs

About the role

Key responsibilities & impact

Interface with patients, family members, physicians, visitors, and other guests in a courteous and professional manner
Register patients in the Practice Management Information System (PMIS), obtaining and verifying demographic and insurance information
Review electronic eligibility verification responses to ensure insurance coverage is active
Present patients with appropriate paperwork based on appointment type and registration status
Monitor the reception area and communicate schedule adjustments
Maintain a neat and orderly waiting area
Answer incoming phone calls, take and deliver messages, triage calls, and check voicemail
Process patients through computer-based scheduling systems for appointments, surgeries, procedures, and testing
Ensure security and accuracy of patient files, payments, and databases
Communicate with physicians’ offices and staff; manage tasks through the EHR and Patient Portal
Review patient accounts and collect co-payments, deductibles, and outstanding balances
Post payments in PMIS and reconcile records and receipts at the end of each shift
Respond to centralized billing office information requests for timely and accurate claims submission
Schedule follow-up appointments, diagnostic testing, and other patient services
Ensure services are authorized and required referrals are active
Support government incentive programs by collecting and recording required data and communicating with patients
Assist with physician billing entry and reconciliation of inpatient, outpatient, and surgical charges
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
Minimum of one year medical office experience preferred
Multi-specialty office experience preferred
Experience in a customer service setting preferred
Experience with Microsoft Office programs preferred
Constant (67-100% of workday) sitting and use of arms and hands
Occasional (0-33% of workday) standing, walking, bending, squatting
Ability to lift, push, and pull up to 10 lbs.
Auditory and visual skills
Critical thinking and analytical skills
Ability to multi-task
Ability to communicate effectively and collaborate with a multi-disciplinary team
Potential risk of exposure to chemicals

Benefits

Comp & perks

Reasonable accommodations for qualified individuals with a disability who are applicants for employment or Associates