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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates deep experience in leading complex technology programs, with a focus on end-to-end implementation, stakeholder alignment, and effective risk management. Proven ability to manage large-scale systems integration, including software and hardware components, while ensuring adherence to budget and schedule.
Highest-signal resume keywords
End-To-End Program LeadershipComplex Technology ImplementationSoftware IntegrationStakeholder ManagementRisk Identification and Recovery
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementSystems ImplementationEnterprise Systems IntegrationAPIsTechnical TestingProduction DeploymentBudget ManagementChange ControlResource PlanningCritical Path Analysis
Soft Skills
Executive-Level CredibilityHands-On JudgmentCoachingCollaborationProblem Solving
Tools & Technologies
SaaS PlatformsPayment GatewaysContactless PaymentsField Equipment IntegrationAI Tools
Industry Keywords
TransitFare CollectionPublic-Sector Technology ModernizationFinancial ReconciliationVendor Management
About the role
Key responsibilities & impact- Lead end-to-end implementation from mobilization through design, integration, testing, rollout, migration and handover
- Own the integrated master schedule across internal teams, subcontractors, the customer and third parties
- Translate contractual milestones into commitments, owners and acceptance criteria
- Identify risks and agree recovery plans when milestones are at risk
- Coordinate software, hardware and third-party integrations, including APIs, payment services, field equipment and customer-facing platforms
- Collaborate with engineering, product, architecture, QA and implementation teams on design, integration and testing
- Clear cross-vendor dependencies and technical blockers
- Align Masabi, subcontractors, technology and payment partners and the customer around one delivery plan
- Set ownership, commitments and escalation paths and follow up on partner delivery
- Oversee system and user acceptance testing, defect resolution and readiness reviews
- Coordinate phased deployments and readiness across technical, operational, customer-service and third-party teams
- Lead planning for legacy coexistence, account migration, cutover, reconciliation and stabilization
- Base go-live decisions on evidence, readiness criteria and contingency plans; guide transition into hypercare and ongoing support
- Control scope, schedule, resources, budget, risks, issues and changes
- Track subcontractor performance and support commercial commitments and change requests
- Share forecasts and concise reporting for timely leadership decisions
- Lead the program independently, participate in the executive steering group and represent Masabi in senior conversations
- Shape how Masabi runs large programs in North America
Requirements
What you’ll need- Deep experience delivering complex technology programs, with many years in senior program or delivery leadership
- Personal, end-to-end ownership of at least one large, multi-year systems implementation as the accountable program lead, from mobilization through go-live and handover
- Experience setting up a program from day one, including the baseline plan, governance and partner onboarding
- Track record of bringing vendors, integrators, suppliers and customer teams together around one shared plan
- Comfortable with complex schedules, critical paths, resource plans and recovery strategies
- Practical understanding of software implementation, SaaS platforms, enterprise systems integration, APIs, technical testing and production deployment
- Great commercial sense, including program budgets, contractual deliverables, supplier performance and change control
- Executive-level credibility with senior customers and partners
- Ability to turn lessons from past programs into playbooks, coaching or improved program practices
- Hands-on judgment and ability to work steadily under pressure
- AI experimentation and curiosity about using AI tools to learn, solve problems and work more effectively
- Experience in transit, fare collection or payments is nice to have
- Banking and SaaS backgrounds are welcome
- Knowledge of contactless payments, payment gateways, acquiring, certification and financial reconciliation is nice to have
- Experience integrating software platforms with physical devices and field equipment is nice to have
- Experience with large public-sector technology modernization programs is nice to have
- Candidates must be based in the Eastern United States
Benefits
Comp & perks- 20 days of vacation per year in addition to public holidays, plus the option to buy an additional 5 days of vacation each year
- Office shut every year between Christmas and New Year, totalling 28+ days of vacation
- Private Healthcare and Life Insurance via Trinet
- Menopause support
- Training allowance of up to $1000 per year
- Choice of a workstation
- $250 per year to spend on your home office
- Ability to work for up to 3 months per year from any country in the world
- Enhanced family leave
- Fun and collaborative environment with a focus on making a difference in the world