Medical Receptionist

Mascotte+

. Serve as the dedicated remote front desk and care coordinator for one U.S.

Posted 11/3/2026full-timeRemote • ColombiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in veterinary clinic operations, including appointment scheduling, client communication, and record management. Proficient in using veterinary practice management software and coordinating effectively with veterinary teams.

Highest-signal resume keywords

Veterinary Clinic ExperienceAppointment Booking and ConfirmationVeterinary Practice Management SoftwareFluent Spoken EnglishClient Care Coordination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingClient CommunicationRecord ManagementTriage InquiriesEstimate Building

Soft Skills

Interpersonal CommunicationOrganizational SkillsProblem-Solving

Tools & Technologies

Veterinary Practice Management SoftwareVoIP Tools

Industry Keywords

Veterinary ClinicClient CarePractice AdministrationFront Desk Operations

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Serve as the dedicated remote front desk and care coordinator for one U.S. veterinary clinic
Answer and initiate calls, texts, chats, and emails from pet parents
Book, reschedule, and confirm veterinary appointments
Triage inquiries, explain services, and coordinate follow-ups
Build estimates in partnership with the veterinary team
Keep medical records, notes, and workflows accurate and up to date
Coordinate with veterinarians and clinic teams to keep communication and follow-up moving

Requirements

What you’ll need

At least 1 year of experience in a clinic or hospital — front desk, reception, practice administration, or client care, with clinic names and employment dates shown in your CV work history
Experience handling appointment booking, rescheduling, and confirmations in a veterinary clinic or hospital
Fluent, professional spoken English; prior phone-based roles serving English-speaking clients and fluent, well-written free-text application answers are assessed as evidence
Hands-on experience with veterinary practice management software; ability to name systems used and describe day-to-day work in them
Experience with VoIP tools is a plus
Experience coordinating with veterinarians and clinic teams
Fibre or fixed internet of at least 25 Mbps
Backup power supporting work through load shedding, such as an inverter, UPS, or generator
Quiet dedicated space for taking calls
Availability for the assigned fixed shift: either 9am–5pm EST or PT, Monday to Friday, on a permanent, long-term basis

Benefits

Comp & perks

15 days off per calendar year
Off on 7 American public holidays
1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance
No commute, no weekend-work, no overtime, no rotating shifts
13th month of paycheck as a performance bonus every 12 months