Medical Receptionist, CSR

Mascotte

. Serve as the dedicated remote front desk and care coordinator for one U.S.

Posted 11/4/2026full-timeRemote • MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in veterinary clinic front desk operations, including appointment management and client communication. Proficient in using veterinary practice management software and coordinating effectively with veterinary teams.

Highest-signal resume keywords

Veterinary Clinic ExperienceAppointment Booking ManagementVeterinary Practice Management SoftwareFluent English CommunicationClient Care Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment BookingReschedulingClient CareMedical Record MaintenanceTriage Inquiries

Soft Skills

CommunicationCustomer ServiceProblem-Solving

Tools & Technologies

Veterinary Practice Management SoftwareVoIP Tools

Industry Keywords

Veterinary ClinicFront Desk OperationsClient CommunicationCare Coordination

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Serve as the dedicated remote front desk and care coordinator for one U.S. veterinary clinic
Answer and initiate calls, texts, chats, and emails from pet parents
Book, reschedule, and confirm veterinary visits
Triage inquiries and explain services and next steps
Coordinate follow-ups with pet parents and veterinary teams
Build estimates in partnership with the veterinary team
Maintain up-to-date medical records, notes, and workflows
Act as a long-term extension of the supported veterinary clinic

Requirements

What you’ll need

At least 1 year of experience in a clinic or hospital — front desk, reception, practice administration, or client care, with clinic names and employment dates shown in your CV work history
Experience handling appointment booking, rescheduling, and confirmations in a veterinary clinic or hospital
Fluent, professional English; prior phone-based roles serving English-speaking clients and fluent, well-written free-text application answers are assessed
Hands-on experience with veterinary practice management software; ability to name systems used and describe day-to-day work in them
Experience with VoIP tools is a plus
Experience coordinating with veterinarians and clinic teams
Fibre or fixed internet of at least 25 Mbps
Backup power enabling work through load shedding, such as an inverter, UPS, or generator
Quiet dedicated space for taking calls
Ability to work the assigned fixed shift: either 9am–5pm EST or PT, Monday to Friday, on a permanent, long-term basis
Evidence of availability assessed from CV, including current commitments and prior sustained evening or night shift work

Benefits

Comp & perks

15 days off per calendar year
Off on 7 American public holidays
1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance
No commute, no weekend-work, no overtime, no rotating shifts
13th month of paycheck as a performance bonus every 12 months