Business Analyst

Massachusetts School Building Authority (MSBA)

. Work with stakeholders and end users to design, modify and implement system solutions for the Authority.

Posted 10/7/2026full-timeBoston • Massachusetts • United StatesMid-LevelSenior💰 $91,600 - $100,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis, software implementation, and quality assurance, with a strong focus on user acceptance testing and business process improvement. Proficient in creating documentation, developing test cases, and utilizing data analytics tools for effective decision-making.

Highest-signal resume keywords

Business AnalysisUser Acceptance TestingSoftware ImplementationBusiness Process ImprovementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisTest Case DevelopmentSDLC StagesData AnalyticsFlow Chart CreationRequirements ElicitationFunctional Specification DocumentationConfiguration DocumentationBI ReportingAgile and Waterfall Methodologies

Soft Skills

Exceptional Communication SkillsInterpersonal SkillsTask Driven MindsetMultitasking AbilityProblem-Solving Skills

Tools & Technologies

Microsoft Office SuiteOffice 365MS VisioTableauPower BI

Industry Keywords

Continuous Process ImprovementUser TrainingStakeholder EngagementHybrid Work ScheduleApplication Access Management

Tech Stack

Tools & technologies

SDLCTableau

About the role

Key responsibilities & impact

Work with stakeholders and end users to design, modify and implement system solutions for the Authority.
Participate in analysis, design, development, testing, implementation, maintenance, and support for MSBA Applications and other systems.
Elicit, analyze and validate requirements for changes to business processes, policies and transaction processing systems.
Capture requirements and changes through functional specification and configuration documentation.
Act as liaison between IT and business users and serve as the primary tester of MSBA Application functionality.
Analyze client business processes and requirements and develop corresponding processes and data flows.
Document and provide recommendations for future business processes and drive continuous process improvements.
Gather and understand business user requirements, create solutions, and evaluate outcomes.
Develop end-to-end test cases at application and multi-application levels, including testing strategies, conditions, and expected results.
Coordinate and support User Acceptance Testing as the IT point person.
Document action items, status reports, and post-project evaluations.
Gather and analyze data; create BI reports and visualizations as needed.
Create and maintain user, technical, and operational documentation.
Conduct user training as needed.
Handle internal and external user access requests and resolve application access issues.
Resolve business users’ questions and problems, escalating issues as appropriate.
Participate on assigned MSBA project teams and procurements requiring technical representation.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree with a major in computer science or other related discipline.
Five or more years of experience in business analysis, software implementation and/or software quality assurance.
Ability to work hybrid work schedule - minimum of two (2) in-office days per week
Experience with Microsoft Office Suite, Office 365 and web technologies.
Direct experience with the various stages of the SDLC.
Ability to achieve successful results working closely with end business users and developers in both agile and waterfall development environments.
Ability to drive team projects to completion without jeopardizing quality.
Ability to interpret, analyze, and write complex business systems and documents clearly and concisely.
Experience with business process improvement.
Experience with flow charts and screen mock ups using MS Visio and/or other software.
Experience writing and executing test cases/plans and user stories.
Strong experience with User Acceptance Testing.
Ability to effectively present information to end users, the development team and the Director of IT.
Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.
Strong Project Management skills.
Familiarity with data analytics and visualizations including using tools such as Tableau and/or Power BI.
A task driven mindset as well as effective multitasking and follow up skills.
Professional interpersonal style; ability to work and build trust with a diverse range of people.
Ability to work with tight deadlines.
Ability and willingness to proactively research and/or solve issues.
Must be willing to learn and try new tools and approaches, take risks, and stay current in application software knowledge.
Must be self-directed, highly motivated, with a strong work ethic and customer service approach.