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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in health law, mediation, and consumer complaint handling, with strong skills in writing, analysis, negotiation, and oral advocacy. Capable of managing workflows, developing policies, and engaging with diverse stakeholders to support community interests.
Highest-signal resume keywords
Health Law ExperienceMediation SkillsConsumer Complaint HandlingData Analysis and ReportingCommunity Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MediationData AnalysisPolicy DevelopmentWorkflow ManagementConsumer Complaint Handling
Soft Skills
Excellent Writing SkillsNegotiation SkillsOral Advocacy SkillsCollaborationCommitment to Public Interest
Industry Keywords
Health CareConsumer LawCommunity EngagementStakeholder RepresentationInclusive Work Environment
About the role
Key responsibilities & impact- Mediate complaints involving health care providers, insurance companies, and other health care entities
- Help manage the activities of the Mediation Unit
- Assist mediators and manage mediation workflows
- Respond to constituent inquiries
- Assist the Division Chief in performance planning for the Mediation Unit
- Work with the Division Chief and Deputy Chief on Mediation Unit operations
- Develop and maintain policies, procedures, training materials, and templates
- Report on consumer complaint data
- Work with other AGO Divisions and government agencies
- Participate in community engagement
Requirements
What you’ll need- At least seven (7) years of health law, consumer law, mediation, community engagement, consumer complaint handling, or equivalent experience preferred
- Previous experience in health care is desired but not required
- Excellent writing, analysis, negotiation, and oral advocacy skills
- Ability to manage workflows, and structure, analyze, and report out data
- Ability to quickly grasp complex legal, business, and financial concepts
- Ability to collaborate and represent the Office with internal and external stakeholders
- Ability to manage and work with a team
- Demonstrated commitment to the public interest
- Connection to the people and communities served
- Interest in supporting a respectful and inclusive work environment
Benefits
Comp & perks- Hybrid model includes some telework days for most positions
- Accommodation assistance for applicants with disabilities
- Equal opportunity employer