Information Specialist I

MASSAGO

. Answer inbound calls from the public .

Posted 10/26/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $61,894 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills and effective communication abilities, particularly in high-stress situations. Proficient in handling confidential information and familiar with web-based applications, with a strong capacity to adapt to changing priorities.

Highest-signal resume keywords

Proficiency In SpanishProficiency In Haitian-CreoleProficiency In PortugueseCustomer Service ExperienceCall Center Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Web-Based ApplicationsComplaint ProcessingInformation ReferralFiling ProceduresReading Comprehension

Soft Skills

Effective CommunicationInterpersonal SkillsSound JudgmentAdaptabilityDiscretion

Tools & Technologies

Telephone SystemsRemote Work ToolsInternet Service

Certifications & Qualifications

Associate DegreeBachelor's Degree

Industry Keywords

Public-Facing RoleCultural CompetenceCommunity OrganizationsAttorney General's OfficeCustomer Interaction

About the role

Key responsibilities & impact

Answer inbound calls from the public
Provide information to callers
Make internal and external referrals to government agencies or community organizations
Serve as the first point of contact for members of the public contacting the Attorney General’s Office
Answer questions and provide information about AGO services and divisions
Provide explanations and directions regarding the filing, processing, and assignment of complaints
Participate in regular trainings with divisions across the AGO

Requirements

What you’ll need

Associate or bachelor’s degree, preferred
Professional experience in a call center or public-facing customer service role
Proficiency in Spanish, Haitian-Creole, or Portuguese required
Significant experience working with people from different ethnic, cultural, and economic backgrounds
Exceptional customer service skills
Ability to communicate effectively with the public, including people under physical and/or emotional stress
Effective interpersonal, verbal, written, and reading comprehension skills
Familiarity with web-based applications required
Ability to handle confidential information with discretion
Ability to exercise sound judgment and follow written and oral instructions
Ability to adjust to changing situations and priorities
Comfort spending a significant portion of each day on the telephone
Willingness to travel occasionally to the Boston Office for trainings and meetings
Must be comfortable working remotely and have reliable internet and cell phone service

Benefits

Comp & perks

Occasional travel to the Boston Office for trainings and meetings, with notice
Ample advanced notice for required travel
Reasonable accommodation assistance for applicants with disabilities