Paralegal – Elder Justice Unit

MASSAGO

. Maintain and oversee systems for receiving and processing constituent complaints .

Posted 11/2/2026full-timeBoston • Massachusetts • United StatesMid-LevelSenior💰 $57,590 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and analytical skills, with proficiency in Microsoft Office software and the ability to learn case management software. Effectively communicates with diverse individuals and provides investigative support while maintaining a commitment to community service.

Highest-signal resume keywords

Bachelor's DegreeMicrosoft Office ProficiencyOrganizational SkillsEffective CommunicationInvestigative Support

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Analytical SkillsAttention to DetailAbility to Build RapportAbility to Work IndependentlyAbility to Interact Positively Under Stress

Tools & Technologies

Intake DatabasesSpreadsheetsCase Management Software

Industry Keywords

E-Discovery ProcessesConstituent ComplaintsCommunity OrganizationsPublic PresentationsOutreach Events

About the role

Key responsibilities & impact

Maintain and oversee systems for receiving and processing constituent complaints
Work extensively with intake databases and spreadsheets
Screen and evaluate constituent complaints and conduct follow-up work
Communicate with individuals related to complaints and conduct factual research
Provide investigative and litigation support to attorneys
Manage e-discovery processes
Organize and maintain files
Review documents and exhibits and perform cite checking
Participate in outreach events, trainings for older adults, and public presentations
Network with community organizations and governmental agencies
Create and update EJU brochures and written materials
Research issues of interest to the Unit
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
Excellent organizational and analytical skills, and ability to prioritize
Effective written and verbal communication
Proficiency with Microsoft Office software, including word processing, database, and spreadsheet software programs
Ability to learn case management software
Ability to build rapport with people of diverse ethnic, cultural, and economic backgrounds
Ability to interact positively with people under physical and/or emotional stress
Ability to communicate clearly and effectively by phone, in person, in writing, and in public presentations
Comfort working independently and as part of a team
Excellent work ethic and great attention to detail
Commitment to the people and communities served
Interest in supporting a respectful and inclusive work environment

Benefits

Comp & perks

Hybrid work model may include some telework days
Reasonable accommodations for applicants with disabilities