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Account Manager
Massive Rocket | Data & CRM Consultancy. Own and grow relationships with strategic clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong expertise in Account Management and Client Services, with a focus on managing strategic client relationships and delivering business outcomes. Proficient in stakeholder management, commercial acumen, and identifying growth opportunities within enterprise environments.
Highest-signal resume keywords
Account ManagementClient ServicesCommercial AcumenStakeholder ManagementGrowth Opportunities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Strategic Account ManagementRenewalsUpsellsForecastingAccount ProfitabilityComplex Programme ManagementBusiness Outcomes TranslationData Solutions Selling
Soft Skills
CommunicationNegotiationProblem-SolvingOrganizational SkillsProactivity
Tools & Technologies
BrazeSnowflakeHightouchDatabricksCDPs
Industry Keywords
MarTechSaaSQSRRetailHospitalityFinancial ServicesEnterprise Digital TransformationCustomer EngagementLoyaltyComposable Data Architectures
About the role
Key responsibilities & impact- Own and grow relationships with strategic clients
- Serve as the senior day-to-day contact connecting client priorities with Strategy, Delivery, Programme Management, and specialist teams
- Own strategic client relationships and build trusted connections across senior, regional, and market stakeholders
- Act as the primary commercial and strategic point of contact
- Manage priorities, risks, escalations, and opportunities
- Lead client status meetings, account reviews, governance forums, and Executive Business Reviews
- Coordinate internal teams to ensure client priorities are understood, scoped, and delivered effectively
- Develop strategic account plans covering stakeholders, priorities, renewals, risks, and growth opportunities
- Identify and lead renewals, upsells, extensions, and expansion opportunities
- Monitor account health, pipeline, revenue, profitability, client satisfaction, and commercial risks
- Translate complex delivery, data, marketing, and technical work into business outcomes and recommendations for senior clients
Requirements
What you’ll need- Strong experience in Account Management, Client Services, Customer Success, or Strategic Account Management
- Proven experience managing enterprise or strategic client relationships and senior stakeholders
- Strong commercial acumen with experience across renewals, upsells, forecasting, and account profitability
- Experience managing complex, multi-workstream client programmes in an agency, consultancy, MarTech, SaaS, or technology environment
- Excellent stakeholder management, communication, negotiation, and problem-solving skills
- Track record of identifying growth opportunities and expanding client relationships
- Ability to translate technical and delivery topics into clear business outcomes and ROI
- Highly organised and proactive; able to manage multiple strategic accounts and competing priorities
- Valid work visa required; sponsorship unavailable
- Contractors must provide proof of incorporation and up-to-date insurance
- Desirable: experience selling Braze, Snowflake, Hightouch, Databricks, CDPs, or related Martech and data solutions
- Desirable: experience selling into QSR, Retail, Hospitality, Financial Services, or Enterprise Digital Transformation programmes
- Desirable: experience with partner-led sales motions and co-selling with technology vendors
- Desirable: existing network of enterprise buyers within the US market
- Desirable: familiarity with modern customer engagement, loyalty, and composable data architectures
Benefits
Comp & perks- Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
- A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
- A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
- Remote‑First for Life – Work from wherever you feel your best
- Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
- Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable
- Bring Your Own Device – BYOD policy
- Valid work visa required; visa sponsorship unavailable
- Proof of identity may be requested
- Two references may be requested
- Contractors must provide proof of incorporation and up-to-date insurance