Manager, Franchise Innovation

Mastercard

. Coordinate and manage activities related to Acquirers and Payment Facilitators across the EEMEA region .

Posted 11/6/2026full-timeJohannesburg • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing acquirers and payment facilitators, with a strong focus on onboarding, fraud management, and compliance. Proficient in data analysis and process optimization to enhance customer experience and support regional growth objectives.

Highest-signal resume keywords

Payments Industry ExperienceFraud ManagementData AnalysisStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Merchant OnboardingFraud ReviewsMerchant ComplianceData AnalysisProcess ImprovementTraining DevelopmentOperational ReviewsPerformance OptimizationSolution CommercializationReport Design

Soft Skills

Problem-SolvingCoordination SkillsAnalytical Mindset

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft Word

Industry Keywords

AcquirersPayment FacilitatorsEEMEA RegionScheme ComplianceCustomer EngagementEcosystem PerformanceTransaction DataSecurity PoliciesConfidentialityInformation Security

About the role

Key responsibilities & impact

Coordinate and manage activities related to Acquirers and Payment Facilitators across the EEMEA region
Support onboarding and enablement of new Service Providers and other ecosystem participants
Present Franchise programs, standards, and value propositions in customer engagements
Support stakeholders on payments fraud management, approval rates, and scheme compliance
Conduct operational reviews for Customers, Payment Facilitators, and other Service Providers
Identify and commercialize solutions addressing customer pain points and improving ecosystem performance
Develop and deliver training materials and solution-based sessions for internal and external stakeholders
Analyze transaction data to identify trends, opportunities, risks, and areas requiring attention
Design internal reports communicating findings and remediation activities
Support consulting engagements focused on customer performance optimization, including trainings, performance optimization projects, and FMP reviews
Identify opportunities to improve processes, enhance customer experience, and support regional growth objectives

Requirements

What you’ll need

Experience working with acquirers on operations, merchant and Payment Facilitator onboarding, fraud reviews, and merchant compliance with scheme standards, or experience selling tools and solutions in this space
Experience in the payments industry, merchant acquiring operations, product management, or fraud management
Strong verbal and written communication skills, including presentation delivery at business and technical levels
Strong organizational and coordination skills; ability to manage multiple initiatives and stakeholders simultaneously
Analytical mindset with experience working with data, reports, and documentation
Problem-solving ability, including identifying root causes through data analysis and implementing creative solutions
Proficiency in Microsoft Excel, PowerPoint, and Word
Fluent in English; any other language is a plus
Must abide by Mastercard’s security policies and practices
Must ensure confidentiality and integrity of accessed information
Must report suspected information security violations or breaches
Must complete periodic mandatory security trainings

Benefits

Comp & perks

Access to Mastercard’s security policies, practices, information, and networks as part of employment
Periodic mandatory security trainings
Opportunity to work on innovative payment solutions across the EEMEA region
Customer-facing consulting, training, and solution development opportunities