Manager, Operations – Global Markets

Mastercard

. Partner with regional leadership, business units, product, finance, marketing, and enabling functions to drive enterprise priorities .

Posted 11/3/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $136,000 - $223,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategy and operations, with a strong focus on leading cross-functional initiatives and improving business performance within the payments industry. Capable of translating strategic priorities into actionable execution plans while fostering alignment and transparency across diverse teams.

Highest-signal resume keywords

Strategy & OperationsCross-Functional Initiative LeadershipAnalytical Problem-SolvingStakeholder InfluencePayments Industry Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business OperationsProgram ManagementTransformationCorporate StrategyPerformance ManagementGovernanceExecution RoadmapsData AnalysisProcess ImprovementOperational Challenges

Soft Skills

Strong CommunicationCultural AwarenessAdaptabilityIntellectual CuriosityContinuous Improvement Mindset

Certifications & Qualifications

Bachelor's DegreeMBA Preferred

Industry Keywords

Payments IndustryMastercardBusiness PerformanceOrganizational TransparencyGovernance MechanismsOperational InitiativesCross-Functional CoordinationStakeholder AlignmentInformation SecurityConfidentiality

About the role

Key responsibilities & impact

Partner with regional leadership, business units, product, finance, marketing, and enabling functions to drive enterprise priorities
Improve business performance, governance, processes, organizational transparency, and alignment across Mastercard’s 200+ markets
Gather and analyze information, identify operational challenges and opportunities, develop recommendations, and support implementation
Establish governance, performance management, and operating rhythms
Coordinate cross-functional efforts and monitor progress against key objectives
Communicate insights and recommendations to Global Markets leadership
Translate strategic priorities into execution plans, ownership, milestones, and success measures
Support business planning, performance management, and prioritization
Develop and manage execution roadmaps, tracking progress, dependencies, ownership, and outcomes
Lead cross-functional operational initiatives with regional, business, and functional teams
Simplify, standardize, and improve processes across Global Markets
Establish escalation mechanisms that improve transparency and accountability
Structure complex and ambiguous challenges, identify root causes, and translate insights into practical actions
Provide leadership visibility into performance, progress, risks, decisions, and intervention areas
Work with the globally distributed strategy team and report to the Vice President, Operations, Global Markets

Requirements

What you’ll need

Bachelor’s degree required; advanced degree or MBA preferred
Demonstrated experience in strategy & operations, business operations, transformation, program management, corporate strategy, management consulting, or a related field
Demonstrated ability to lead complex, cross-functional initiatives from problem definition through execution
Strong understanding of the payments industry and Mastercard’s business, or ability to quickly develop relevant industry expertise
Strong analytical and quantitative problem-solving skills
Ability to establish structure, ownership, milestones, and follow-through in ambiguous environments
Ability to influence and drive alignment across stakeholders without direct authority, including senior leaders and geographically dispersed teams
Strong communication skills and ability to synthesize and communicate complex information clearly and concisely
Comfort working across regions, functions, and time zones, with cultural awareness and adaptability across diverse markets
Proactive, intellectually curious, adaptable, continuous-improvement mindset, and demonstrated commitment to the Mastercard Way
Must abide by Mastercard’s security policies and practices
Must ensure confidentiality and integrity of accessed information
Must report suspected information security violations or breaches
Must complete periodic mandatory security trainings

Benefits

Comp & perks

Insurance including medical, prescription drug, dental, vision, disability, and life insurance
Flexible spending account and health savings account
16 weeks of new parent leave
Up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401(k) with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Tuition reimbursement eligibility